Liability & Recoveries Claims Specialist

Rac Wa; Perth; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Flexible work arrangements

Career development

Discounted RAC services

Job summary

RAC WA is seeking a dedicated Liability Claims Specialist to join our Claims Services team in the Home Claims unit in West Perth, WA. You will manage complex liability and recovery claims with a member-centric approach and oversee reinsurance activities, while building strong relationships with legal advisors and service providers.

This 12-month contract/secondment offers an opportunity for permanency and career development within a purpose-led organisation that supports the WA community.

Qualifications

• Customer service mindset and member-focused approach.
• Strong relationship management with members, staff and suppliers.
• Analytical mindset to support commercial decisions.
• Sound problem-solving abilities and attention to detail.
• Organizational skills and ability to manage multiple priorities.
• Resilience in challenging conversations and changing priorities.
• Awareness of liability claims management and insurance legislation is desirable.

Responsibilities

• Manage a portfolio of complex liability and recovery claims with a proactive, member-focused approach.
• Oversee reinsurance activities including daily management, monitoring, and notifications.
• Build and maintain relationships with legal advisors, solicitors and service providers.
• Provide guidance to Home Claims Specialists, Home Assessors and Team Leaders.
• Identify opportunities for process improvements to maximise recoveries.
• Ensure compliance with claims guidelines, service standards and Insurance Code of Practice.

Skills

Customer service

Relationship management

Analytical thinking

Problem solving

Organizational skills

Resilience

Education

Certificate IV in General Insurance

Diploma in General Insurance

Job description

RAC WA is seeking a dedicated Liability Claims Specialist to join our Claims Services team in the Home Claims unit in West Perth, WA. You will manage complex liability and recovery claims with a member-centric approach and oversee reinsurance activities, while building strong relationships with legal advisors and service providers.

This 12-month contract/secondment offers an opportunity for permanency and career development within a purpose-led organisation that supports the WA community.