Claims Team Leader - Flexible, Impactful Leadership

racwa; Perth; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work arrangements

Purpose-led organisation

Career development opportunities

Roadside assistance discounts

Job summary

RAC WA is seeking an experienced Team Leader to guide a team of claims specialists across Home, Motor, and Assessing divisions. You will coach staff, optimise daily workflows, and drive accuracy and member-focused outcomes in a fast-paced environment.

The role requires proven leadership, strong communication, and the ability to manage KPIs while ensuring regulatory compliance. Join a purpose-led organisation that supports career development and flexible work arrangements in Western Australia.

Qualifications

• Proven experience in a leadership role within an operational environment.
• Strong people management and coaching skills.
• Experience with claims processing and regulated environments preferred.

Responsibilities

• Lead, support and coach a team of claims professionals to achieve service, quality, and productivity targets.
• Monitor daily workflows and resource allocation to ensure operational efficiency.
• Provide technical guidance and decision-making support for complex or escalated claims.
• Foster a high-performing and engaged team culture through regular feedback, development planning, and performance reviews.
• Ensure compliance with internal policies, industry regulations, and service-level agreements.
• Identify and implement continuous improvement initiatives to optimise processes and member outcomes.
• Collaborate with stakeholders across the business to resolve issues and improve the end-to-end claims journey.

Skills

Team leadership

Coaching

People management

Communication

KPI management

Change management

Job description

RAC WA is seeking an experienced Team Leader to guide a team of claims specialists across Home, Motor, and Assessing divisions. You will coach staff, optimise daily workflows, and drive accuracy and member-focused outcomes in a fast-paced environment.

The role requires proven leadership, strong communication, and the ability to manage KPIs while ensuring regulatory compliance. Join a purpose-led organisation that supports career development and flexible work arrangements in Western Australia.