Claims Compliance Coordinator

racwa; Perth; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Free roadside assistance

Discounts on RAC products and services

Job summary

RAC Insurance is seeking a Claims Compliance Co-Ordinator to safeguard members by ensuring effective risk and compliance management. You will support coordination of incident investigations, facilitate remediation activities, and help RAC meet regulatory and Code obligations.

Join RAC Insurance's Claims Compliance & Assurance team to improve outcomes for our members, collaborating with operational teams, Risk & Compliance, and Legal to drive timely, sustainable resolutions.

Qualifications

• Experience in claims, compliance, risk, or assurance within the insurance/financial services industry.
• Experience investigating compliance incidents and determining corrective actions.
• Knowledge of regulatory requirements in insurance/financial services.
• Analytical and problem-solving skills with ability to manage deadlines.

Responsibilities

• Coordinate compliance incident investigations for completeness and accuracy, including root cause analysis and recommendations.
• Facilitate remediation and rectification activities to ensure issues are addressed and sustainable outcomes are achieved.
• Consult with operational teams, Incident Owners, Risk & Compliance and Legal as required.
• Identify, collate and analyse data for investigation, remediation and rectification of compliance incidents.
• Create actions to rectify incidents and prevent recurrence, including documentation, processes, coaching and system changes.

Skills

Claims management

Compliance knowledge

Analytical thinking

Stakeholder communication

Job description

With over 1.3 million members, RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."

Join RAC Insurance as a Claims Compliance Co-Ordinator, where you'll play a key role in safeguarding our members by ensuring effective risk and compliance management.

About the Role

Join RAC Insurance's Claims Compliance & Assurance team and play a key role in improving outcomes for our members. As a Claims Compliance Co-Ordinator, you will support the coordination of incident investigations, facilitate rectification and remediation activities, identify systemic risks and help ensure RAC meets its regulatory and Code obligations.

What will you be doing?

• Supporting the coordination of Compliance incident investigation for completeness and accuracy, including root cause analysis and providing recommendations or solutions to prevent further incident occurrence
• Facilitating remediation and rectification activities to ensure that issues are addressed and sustainable outcomes are achieved
• Consulting with operational teams, Incident Owners, Risk & Compliance and Legal as required
• Identifying, collating and analysing data for investigation, remediation and rectification of compliance incidents
• Creating adequate actions to rectify incidents in scope and prevent/reduce recurrence, including but not limited to document, process, coaching, system changes

What are we looking for?

• Demonstrated experience in claims, compliance, risk, incident management, or assurance within the insurance or financial services industry.
• Experience investigating compliance incidents, conducting root cause analysis, and determining appropriate corrective actions.
• Knowledge of regulatory requirements in the insurance or financial services industry
• Analytical and problem-solving skills, with the ability to consider critical business needs
• Ability to communicate effectively with stakeholders and manage competing deadlines.
• Familiarity with the General Insurance Code of Practice, and ASIC guidelines (e.g., RG78) is highly advantageous.

What's in it for you?

• A workplace culture where our people feel valued, respected and empowered
• Work in flexible ways that meet work/life commitments and support wellbeing
• Be part of a purpose led organisation that gives back to the WA community
• An environment that values ongoing career development
• Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
• Opportunities for community engagement and corporate volunteering