Claims Administrator – Third Party Recovery & Hire Car Operations

Autosalone; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Supportive team environment

Job summary

Car Accident Replacement Solutions in Clayton, Victoria is seeking an experienced Claims Administrator to join the Recovery & Hire Car Operations team. This hands-on role manages recovery claims and supports hire car operations, delivering high-quality service to clients and internal colleagues.

The successful candidate will maintain accurate records, coordinate vehicle movements, and look for process improvements while liaising with clients and their representatives to ensure smooth, reliable

Qualifications

• Experience in insurance or administration or a similar role.
• Strong customer service focus with professional external communication.
• High attention to detail and accurate data entry with good written communication.
• Experience in face-to-face customer interaction.
• Proficient in Microsoft Office; experience with Xero advantageous.
• Willingness to learn and build knowledge of insurance, settlements, recoveries, and claims processes.

Responsibilities

• Manage recovery claims and liaise with clients and their representatives.
• Maintain accurate records for claims and rental transactions.
• Provide high-quality customer service to internal and external stakeholders.
• Monitor outstanding claims and follow up on recoveries.
• Coordinate hire car operations and ensure a seamless customer experience.
• Handle vehicle check-in and check-out and customer handovers.
• Identify opportunities to improve processes and operational efficiency.

Skills

Customer service

Attention to detail

Data entry accuracy

Microsoft Office

Face-to-face interaction

Willingness to learn

Multilingual

Tools

Xero

Job description

Claims Administrator – Third Party Recovery & Hire Car Operations

We are seeking an experienced and detail-driven Claims Administrator to join our Recovery & Hire Car Operations team at Car Accident Replacement Solutions in Clayton, Victoria.

This is a hands-on role where you will be responsible for managing claims while also supporting the day-to-day hire car operations.

You will play a key role in ensuring:

• High-quality customer service at all times
• Smooth coordination between customers, external parties, and internal teams
• Accurate and efficient handling of claims and vehicle movements

What You’ll Be Doing

• Manage and processing recovery claims, including liaising and negotiating with our valued clients and their representatives
• Maintain accurate records and documentation for claims and rental transactions
• Deliver high-quality customer service to both internal and external stakeholders
• Monitor outstanding claims and proactively follow up on recoveries
• Assist with general administrative and operational duties as required
• Coordinate and oversee hire car operations, ensuring a seamless customer experience
• Conduct vehicle check-in and check-out, including customer handovers and inspections
• Identify opportunities to improve processes and operational efficiency

What We’re Looking For

• Experience in insurance / administration or a similar role
• Strong customer service focus with the ability to engage professionally and confidently with customers and external parties.
• Strong attention to detail and a high standard of written communication, and strong data entry accuracy
• Experience in face-to-face customer interaction
• Proficient in Microsoft Office (experience with accounting systems such as Xero is advantageous)
• Willingness to learn| You’re eager to build knowledge of insurance, settlements, recoveries, and claims processes
• Ability to manage multiple priorities, and meet daily deadlines
• A reliable, organised team player with a positive, can-do attitude
• Multilingual speaking highly regarded due to our client base

What We Offer

At Car Accident Replacement Solutions, we are committed to providing a professional, supportive, and rewarding work environment.

• Competitive salary + performance-based incentives
• A structured, fast-paced environment where performance is recognised
• A collaborative and supportive team culture

About Us

Car Accident Replacement Solutions is a leading provider of automotive services in Victoria, specialising in accident management, recovery, and hire vehicles.

With over 14 years of industry experience, we are known for delivering efficient, high-quality service and building strong relationships with our clients and partners.