Recoveries Specialist

Procare Group; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Team culture

Career growth

Central Sydney CBD location

Market leader in insurance solutions

Job summary

Procare Group is seeking a dedicated Recoveries Specialist to join our Sydney CBD team. This full-time role focuses on managing recoveries within a claims portfolio, working closely with internal and external stakeholders to maximise recovery outcomes.

Ideal candidates have 1–2 years in a similar role with experience in commercial property and liability claims, and preferably motor vehicle claims. The position emphasizes strong customer service, organisation, and the ability to work autonomously

Qualifications

• 1-2 years of experience in a similar role (preferred).
• Background in commercial property and liability claims management (preferred).
• Experience in motor vehicle claims (desirable but not essential).
• Strong customer service skills and ability to engage effectively with stakeholders.
• Excellent organisational and time management skills.
• Outstanding negotiation skills and written/verbal communication abilities.
• Capacity to work autonomously and manage competing priorities.
• Knowledge of legal and court processes (advantageous).
• Intermediate PC skills and proficiency in relevant systems.

Responsibilities

• Manage the end-to-end recoveries process within a portfolio of claims.
• Effectively and efficiently communicating with internal and external stakeholders.
• Negotiating the recovery of claims (both insured and uninsured) to maximise recovery potential.
• Driving timely recovery of funds while maintaining a client-focused approach.
• Accurately recording and managing work through relevant systems and processes.
• Providing ad-hoc administrative and team support as required.

Skills

Customer service

Negotiation

Time management

Stakeholder engagement

Autonomy

Legal knowledge

PC skills

Tools

Claims systems

Job description

From a family-started company to an ever-growing leading national business, we're committed to being the most respected national insurance risk and solutions services provider in Australia.

Are you a motivated professional with a passion for recoveries and claims management? Due to continued growth, Procare Group is seeking an enthusiastic Recoveries Specialist to join our collaborative, supportive, and hardworking team in Sydney's CBD.

This full-time role is perfect for someone with experience in loss adjusting, property, or motor claims recoveries, who thrives in a fast-paced environment and is ready to make an impact.

Why Join Procare?

At Procare Group, we pride ourselves on our values of integrity, expertise, client-focus, and collaboration. You'll be part of a team where your contributions are valued, and where you'll have opportunities to grow and develop your career in a dynamic and supportive workplace.

Key Responsibilities

• Managing the end-to-end recoveries process within a portfolio of claims.
• Effectively and efficiently communicating with internal and external stakeholders.
• Negotiating the recovery of claims (both insured and uninsured) to maximise recovery potential.
• Driving timely recovery of funds while maintaining a client-focused approach.
• Accurately recording and managing work through relevant systems and processes.
• Providing ad-hoc administrative and team support as required.

About You

• 1-2 years of experience in a similar role (preferred).
• Background in commercial property and liability claims management (preferred).
• Experience in motor vehicle claims (desirable but not essential).
• Strong customer service skills and ability to engage effectively with stakeholders.
• Excellent organisational and time management skills.
• Outstanding negotiation skills and written/verbal communication abilities.
• Capacity to work autonomously and manage competing priorities.
• Knowledge of legal and court processes (advantageous).
• Intermediate PC skills and proficiency in relevant systems.

What We Offer

• A supportive and inclusive team culture.
• Opportunities for professional growth and career development.
• A central Sydney CBD location with easy access to transport.
• A chance to work with a market leader in insurance solutions.

If you're ready to take the next step in your career and contribute to a growing organisation, we'd love to hear from you!