Claims Compilation Officer

Victorian Government; Melbourne; On-site; AUD 70,000 - 110,000; Full time

Job summary

Victorian Government in Melbourne is seeking a claims-focused professional to build robust relationships with internal teams and external agencies, guiding the claims process with careful analysis and policy-backed reporting.

The role emphasizes continuous improvement, flexibility to adapt to priorities, and practical support to management, contributing to safer, more efficient outcomes for the community.

Qualifications

• Dedication to evidence-based decision making and clear reporting.
• Ability to interpret guidelines, assess claims and make informed decisions.
• Experience with process improvement and policy-driven insights is desirable.

Responsibilities

• Builds strong relationships with internal and external stakeholders and agencies.
• Supports continuous improvement of claims processes and responds to emerging priorities.
• Provides practical support to management in day-to-day operations.

Skills

Critical thinking

Problem solving

Data, policy & research

Stakeholder engagement

Collaborative teamwork

Education

Relevant tertiary degree in business, engineering or public policy

Job description

Location: Melbourne - CBD and Inner Metro suburbs

Reference: 12642

About Us

We create thriving places andconnectedcommunities. We plan,buildandmaintainVictoria’s transport,planningand land services. We are committed to a safe,inclusiveand high-performing workplace.

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.

About the role

The role builds strong relationships with internal and external stakeholders, including agencies and contractors, and works collaboratively within the claims team. It also supports continuous improvement of claims processes, responds flexibly to emerging priorities and risks, and provides practical support to management as required.

Whatwe’relooking for

You’resomeone who:

• Applies sound critical thinking and problem-solving skills to assess claims, interpret guidelines, analyse evidence and make informed decisions.
• Uses data, policy and research to develop clear, accurate reports, advice and insights that support sound decision-making.
• Identifies opportunities to improve processes, encourages innovation and uses feedback to strengthen quality, efficiency and outcomes.
• Builds constructive stakeholder relationships, communicates clearly and influences others to achieve successful outcomes.
• Works collaboratively across teams, shares knowledge and focuses on achieving positive outcomes for the community.

Qualifications and experience

You’llbring:

• A relevant tertiary degree in business, engineering or public policy or extensive relevant experience. (Desirable)
• Experience in insurance claims or general process management would be beneficial. (Desirable)

Pre-employment checks and employment conditions

Relevant pre-employment screening and reference checks will berequired.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

For further information about the role, please contact Holly Renata, Insurance Coordinator, at [e-mail].

Redeployees

If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy

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