Claims & Hire Car Operations Specialist

Autosalone; Melbourne; Presencial; AUD 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Supportive team environment

Descripción de la vacante

Car Accident Replacement Solutions in Clayton, Victoria is seeking an experienced Claims Administrator to join the Recovery & Hire Car Operations team. This hands-on role manages recovery claims and supports hire car operations, delivering high-quality service to clients and internal colleagues.

The successful candidate will maintain accurate records, coordinate vehicle movements, and look for process improvements while liaising with clients and their representatives to ensure smooth, reliable

Formación

• Experience in insurance or administration or a similar role.
• Strong customer service focus with professional external communication.
• High attention to detail and accurate data entry with good written communication.
• Experience in face-to-face customer interaction.
• Proficient in Microsoft Office; experience with Xero advantageous.
• Willingness to learn and build knowledge of insurance, settlements, recoveries, and claims processes.

Responsabilidades

• Manage recovery claims and liaise with clients and their representatives.
• Maintain accurate records for claims and rental transactions.
• Provide high-quality customer service to internal and external stakeholders.
• Monitor outstanding claims and follow up on recoveries.
• Coordinate hire car operations and ensure a seamless customer experience.
• Handle vehicle check-in and check-out and customer handovers.
• Identify opportunities to improve processes and operational efficiency.

Conocimientos

Customer service

Attention to detail

Data entry accuracy

Microsoft Office

Face-to-face interaction

Willingness to learn

Multilingual

Herramientas

Xero

Descripción del empleo

Claims Administrator – Third Party Recovery & Hire Car Operations

We are seeking an experienced and detail-driven Claims Administrator to join our Recovery & Hire Car Operations team at Car Accident Replacement Solutions in Clayton, Victoria.

This is a hands-on role where you will be responsible for managing claims while also supporting the day-to-day hire car operations.

You will play a key role in ensuring:

High-quality customer service at all times

Smooth coordination between customers, external parties, and internal teams

Accurate and efficient handling of claims and vehicle movements

🔹 About the Role

We are seeking an experienced and detail-driven Claims Administrator to join our Recovery & Hire Car Operations team at Car Accident Replacement Solutions in Clayton, Victoria.

This is a hands-on role where you will be responsible for managing claims while also supporting the day-to-day hire car operations.

You will play a key role in ensuring:

• High-quality customer service at all times

• Smooth coordination between customers, external parties, and internal teams

• Accurate and efficient handling of claims and vehicle movements

🔹 What You’ll Be Doing

• Manage and processing recovery claims, including liaising and negotiating with our valued clients and their representatives

• Maintain accurate records and documentation for claims and rental transactions

• Deliver high-quality customer service to both internal and external stakeholders

• Monitor outstanding claims and proactively follow up on recoveries

• Assist with general administrative and operational duties as required

• Coordinate and oversee hire car operations, ensuring a seamless customer experience

• Conduct vehicle check-in and check-out, including customer handovers and inspections

• Identify opportunities to improve processes and operational efficiency

🔹 What We’re Looking For

• Experience in insurance / administration or a similar role

• Strong customer service focus with the ability to engage professionally and confidently with customers and external parties.

• Strong attention to detail and a high standard of written communication, and strong data entry accuracy

• Experience in face-to-face customer interaction

• Proficient in Microsoft Office (experience with accounting systems such as Xero is advantageous)

• Willingness to learn| You’re eager to build knowledge of insurance, settlements, recoveries, and claims processes

• Ability to manage multiple priorities, and meet daily deadlines

• A reliable, organised team player with a positive, can-do attitude

• Multilingual speaking highly regarded due to our client base

🔹 What We Offer

At Car Accident Replacement Solutions, we are committed to providing a professional, supportive, and rewarding work environment.

• Competitive salary + performance-based incentives

• A structured, fast-paced environment where performance is recognised

• A collaborative and supportive team culture

🔹 About Us

Car Accident Replacement Solutions is a leading provider of automotive services in Victoria, specialising in accident management, recovery, and hire vehicles.

With over 14 years of industry experience, we are known for delivering efficient, high-quality service and building strong relationships with our clients and partners.

📩 Apply Now

Even if you don’t meet every requirement, but believe you have strong transferable skills and the right attitude, we encourage you to apply.

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