Accident Management Consultant

Custom Fleet; Melbourne; Ibrido; AUD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

3 days in office

Wellbeing leave

Learning platform access

Descrizione del lavoro

Custom Fleet is seeking an Accident Management Consultant for a 12-month contract. You will be the first point of contact for customers after vehicle accidents, guiding them through lodging insurance claims and managing the process to resolution.

You will deliver high levels of customer service, demonstrate accountability, and work collaboratively with the team. Experience in claims management and insurance is advantageous.

Competenze

• 2-3 years customer service experience.
• Strong active listening skills and effective communication.

Mansioni

• Be the first point of contact for accident-related claims.
• Guide customers through the claims process from lodgement to resolution.
• Process motor vehicle accident claims through insurers and clients.
• Manage claims end-to-end and maintain portfolio with timely actions.
• Ensure accurate processing of supplier invoices and data reporting.

Conoscenze

Customer service

Active listening

Communication skills

Attention to detail

Strumenti

Microsoft Word

Microsoft Excel

Descrizione del lavoro

ABOUT US

At Custom Fleet we've been using our smarts to make the complex simple for over 40 years. It's the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today.

When you join Custom Fleet, you're joining a business that is Going Places. With us, what you do and who you are matter. Being part of our diverse crew means you'll feel welcome, empowered, and have lots of fun celebrating our success. We collaborate and support each other, working hard to win for our customers, business and each other.

ABOUT THE ROLE

We have an exciting opportunity for an Accident Management Consultant to join our growing operations team on a 12-month contract. In this role, you'll be the first point of contact for customers who have been involved in a motor vehicle accident and need to lodge an insurance claim. You will guide customers through the claims process while managing claims from lodgment through to resolution.

Deliver a superior level of customer service, demonstrating customer centricity, accountability and collaboration.

Process motor vehicle accident claims for Custom Fleet customers through insurers and clients directly via the AMS claims lodgment process.

Perform all duties diligently and in line with established KPIs.

Manage the claims process end-to-end and customer expectations throughout the claim lifecycle.

Maintain a well-managed claims portfolio, taking timely action on all cases.

Ensure accurate and prompt processing of supplier invoices.

Process all transactions accurately to ensure information is reportable and accessible.

Other Duties

Provide support across all areas of the Accident Management team as required.

Undertake any other duties and responsibilities as necessary.

ABOUT YOU

You're a customer-focused professional who thrives on helping customers through challenging situations. You combine strong attention to detail with excellent communication skills and a collaborative approach.

2-3 years customer service experience.

Solid understanding of general liability rules and Traffic Authority Road Rules.

Strong active listening skills with the ability to empathise and understand others.

Consistently demonstrates integrity and maintains confidentiality.

Exceptional attention to detail and accountability.

Excellent written and verbal communication skills.

Ability to work effectively with multiple stakeholders.

Ability to perform under pressure, meet deadlines and work independently.

Collaborative team player with energy, passion and a positive attitude.

Other Experience

Experience within the insurance industry, specifically in claims management.

Insurance claims experience in Heavy Commercial.

Motor claims recovery experience.

Intermediate proficiency in Microsoft Word and Excel.

Strong analytical skills with the ability to interpret and analyse complex data and results.

FOR YOU

Take 5 program – potential to earn an extra week of annual leave

Gender-neutral Parental Leave – 12 weeks paid entitlement

Collaborative Hybrid work environment – 3 days in office

Company funded social events

Dress for your day policy

Intersection – our Diversity Network

Cultural Leave swap

Access to Degreed learning platform

Reward and recognition programs

Volunteer and community engagement opportunities

Wellbeing leave

At Custom Fleet we are committed to growing a team made up of diverse people, skills, and experiences. We encourage applications from all backgrounds, communities, and industries.

Unlawful Conduct Commitment

Custom Fleet is dedicated to maintaining a culture of respect where there is zero-tolerance of any form of discrimination, harassment, and victimisation. We are committed to eliminating unlawful conduct in the workplace and uphold the highest standards of ethical behaviour and compliance with applicable laws and regulations.

If you have a disability that requires support including an alternate job ad format, interview arrangements or adjustments, please let us know by emailing our recruitment team at customfleet.com.au or call our Customer Service Team on 18 681 - they will take your details and arrange for a return call from a member of the Talent Team.