Chiropractic Assistant - Wyndham Vale

Wellbeing Chiropractic; City of Melbourne; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

On-the-job training

Career development opportunities

Staff discounts on treatments

Job summary

Wellbeing Chiropractic is seeking a motivated Chiropractic Assistant to support clinicians and deliver exceptional patient experiences across its Melbourne clinics. You will be the first point of contact, helping with bookings, payments, and general administration to keep the practice running smoothly.

This role emphasises growth and development, with on‑the‑job training, mentoring, and opportunities to progress.

Qualifications

• Experience delivering high-quality customer service.
• Ability to travel between clinic locations if required.
• Excellent communication and interpersonal skills.

Responsibilities

• Collaborate with team to ensure exceptional patient experiences.
• Maintain high standards of professionalism and accuracy in duties.
• Coordinate appointment scheduling, payments, and admin tasks.
• Foster a welcoming environment for patients and staff.
• Handle email and telephone inquiries in a timely, friendly manner.
• Process patient payments using HICAPS Trinity efficiently.
• Support chiropractors and allied health staff to ensure smooth clinic operations.

Skills

Customer service

Time management

Telephone etiquette

MS Office

Tools

HICAPS Trinity

Job description

Join our team as a Chiropractic Assistant – where every day is about helping people feel their best and supporting passionate professionals.

**This role is not suitable for university students due to flexibility required for coverage**

Clinics –Wyndham Vale& other clinics in the area requiring coverage

Availability to work on the advertised roster, with flexibility to work additional weekdays and Saturdays to cover annual leave and sick leave when required.

Remuneration

Hourly rate will be based on the successful applicant's skills, experience and qualifications

You will enjoy the benefits of working close to home while maintaining a healthy work-life balance. Comprehensive on-the-job training and support will be provided to help you learn about our systems and software. We are committed to the ongoing growth and education of our team through comprehensive training, mentoring, and development opportunities. You'll enjoy genuine career progression within a growing organisation while working alongside a supportive, collaborative team that celebrates success together. Staff also receive discounts on chiropractic treatments and products.

About the role

We are looking for a driven and career-focused individual who is passionate about growth, continuous learning, and delivering excellence in everything they do. This role is ideally suited to someone who aspires to progress into a Senior Chiropractic Assistant position and is eager to embrace new challenges, develop new skills, and make a meaningful contribution to both our patients and team.

As the first point of contact for many patients, you will play a key role in creating a positive and professional experience while supporting the smooth day-to-day operation of the clinic.

As part of one of the region's leading chiropractic groups, you'll be supported through ongoing education, mentoring, and development while helping us deliver exceptional patient care every day.

Due to continued growth across our clinics, we are seeking motivated and enthusiastic individuals to join our supportive and dynamic team.

Your main duties will include but are not limited to:

• Work collaboratively with the wider team to ensure exceptional patient experiences and contribute to a positive clinic culture.
• Consistently strive for excellence by maintaining high standards of professionalism, accuracy, and patient care.
• Coordinate all aspects of patient care and clinic operations, including appointment scheduling, payment processing, and administrative duties.
• Foster a welcoming, professional, and positive environment for both patients and team members.
• Demonstrate a professional and confident telephone manner at all times.
• Manage email and message correspondence in a timely and professional manner.
• Process patient payments and health fund claims accurately using the HICAPS Trinity terminal.
• Provide comprehensive support to chiropractors and allied health practitioners to ensure smooth practice operations and exceptional patient experiences.
• Complete all assigned tasks with a high degree of accuracy, efficiency, and attention to detail.
• Perform a range of administrative duties to ensure the smooth operation of the clinic.
• Collaborate with and support chiropractors, allied health practitioners, administration, and management teams.
• Maintain thorough knowledge of the clinic’s services, practitioner procedures, protocols, and patient care processes.
• Remain calm, professional, and solution-focused while working in a fast-paced environment.

What you will bring

• A valid driver's licence and reliable transportation are essential, as travel between clinic locations may be required.
• Exceptional time management skills, with the ability to effectively prioritise tasks and work autonomously with minimal supervision.
• A positive, enthusiastic, compassionate, and approachable attitude.
• A professional, empathetic, and patient-focused approach to customer care.
• Excellent interpersonal and communication skills, with a genuine commitment to teamwork and building positive relationships with colleagues and patients.
• Strong organisational and multitasking abilities, capable of managing competing priorities in a fast-paced environment.
• Proven experience delivering high-quality customer service with a strong commitment to excellence, accuracy, and attention to detail.
• A commitment to continuous learning, personal development, and embracing opportunities to expand your skills and knowledge.
• Well-presented and articulate, with outstanding verbal communication and customer service skills.
• Ability to handle confidential and sensitive patient information with the highest level of discretion and professionalism.
• Professional, confident, and courteous telephone manners.
• Proficient in Microsoft Office Suite, including Word, Excel, Teams, and Outlook.
• Genuine interest in chiropractic care and allied health services.

About us

Wellbeing Chiropractic is one of Australia's largest chiropractic groups, with more than 50 locations across Melbourne, Sydney, and Brisbane. Our multidisciplinary clinics provide chiropractic care, remedial massage, and a range of allied health services.

Our experienced chiropractors and support teams are committed to improving health, wellbeing, and quality of life through exceptional patient care.

Our Values

At Wellbeing Chiropractic, our values guide everything we do:

Team – We work together, support one another, and celebrate shared success.

Excellence – We strive for the highest standards in patient care, service, and professionalism.

Growth – We encourage initiative, embrace new challenges, and support career progression.

Education – We believe continuous learning and development enable our people and our clinics to thrive.