Charter Operations & Client Liaison

Alliance Airlines; Brisbane; On-site; AUD 65,000 - 95,000; Full time

Benefits offered by this job

On-site training

Return flights to site

Food and accommodation onsite

Novated Leasing

Salary Packaging

Discounted memberships

Travel discounts

Merchandise discounts

Job summary

Alliance Airlines is seeking a Client and Charter Coordinator to join the Operations Control Centre. You will be the central point of contact for clients, ground handlers and internal teams, coordinating ad-hoc charters and day-of-operations activities.

You will support disruption recovery, communicate clearly, and help ensure service excellence during complex operational periods. The role emphasizes problem-solving, stakeholder collaboration, and accurate OTP data management in a fast-paced

Qualifications

• Experience in an Operations Control Centre or aviation operations.
• Strong customer service focus with ground handling understanding.
• Proficient in MS Office; Excel experience beneficial.
• Clear written and verbal communication skills.
• Ability to work under pressure and manage disruptions.
• Highly organized with planning and problem-solving skills.
• Able to work autonomously and with internal/external stakeholders.
• Tertiary qualifications in Aviation Management or related discipline (desirable).

Responsibilities

• Coordinate ad-hoc charter delivery following handover from Charter Planning.
• Act as primary client contact for passenger services on day of operations.
• Support Operations Controllers during disruptions with guidance and commercial considerations.
• Communicate clearly with clients, passengers, ground handlers and stakeholders.
• Distribute charter briefs to ground handlers for ad-hoc ops.
• Assist with disruption management including passenger/crew/hotel recovery.
• Support charter planning including passenger requirements within the window.
• Manage public reservations and passenger inquiries.
• Maintain OTP data for internal and client reporting.

Skills

Aviation Operations

Ground Handling

Client Liaison

Disruption Management

Excel

Airline Reservation Systems

Communication

Organizational Skills

Education

Aviation Management or related discipline

Tools

Microsoft Office Suite

Airline reservation systems

Job description

Alliance Airlines is seeking a Client and Charter Coordinator to join the Operations Control Centre. You will be the central point of contact for clients, ground handlers and internal teams, coordinating ad-hoc charters and day-of-operations activities.

You will support disruption recovery, communicate clearly, and help ensure service excellence during complex operational periods. The role emphasizes problem-solving, stakeholder collaboration, and accurate OTP data management in a fast-paced