Aviation Charter & Client Coordinator (Onsite Parking)

Alliance Airlines Pty Ltd; Brisbane; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Full on-site training – Remote Airport

Return flights to site from Perth

Food and accommodation provided onsite

Novated Leasing – Bundle your vehicle

Salary Packaging – tax-effective take‑

Discounted Qantas Club memberships.

Discounted tickets and merchandise for

QRU games

Job summary

Alliance Airlines is Australasia's leading provider of contract, charter and allied aviation services. We are seeking a Client and Charter Coordinator to join our Operations Control Centre, playing a key role in the seamless delivery of contracted and RPT services.

This customer-focused role acts as the central point of contact for clients, ground handlers and internal stakeholders, particularly during disruptions, supporting charter planning and day-of-operations delivery with clear

Qualifications

• Experience in an Operations Control Centre or aviation operational environment.
• Understanding of ground handling and airport operations with a strong customer service focus.
• Strong PC skills, including the MS Office Suite (Excel); familiarity with airline reservation systems.
• Clear, professional written and verbal communication skills.
• Proven ability to work under pressure, manage competing priorities and make sound decisions during disruption.
• Highly organised with strong planning and problem-solving skills in a fast-paced environment.
• Ability to work autonomously and collaboratively with internal and external stakeholders.
• Tertiary qualifications in Aviation Management or related discipline are desirable.

Responsibilities

• Coordinate the operational delivery of ad-hoc charters following handover from Charter Planning.
• Act as the primary point of contact for clients regarding passenger services on the day of operations.
• Support Operations Controllers with customer guidance and commercial considerations during disruptions.
• Communicate clearly and professionally with clients, passengers, ground handlers and internal stakeholders.
• Coordinate and distribute charter briefs to ground handlers for all ad-hoc charter operations.
• Assist with disruption management, including passenger, crew, hotel and flight recovery when required.
• Support complex charter planning activities, including passenger-related requirements within the operational window.
• Managing public reservations, passenger enquiries and written communications.
• Maintaining accurate On Time Performance (OTP) data for internal and client reporting.

Skills

Operations Control Centre

Aviation operations

Customer service

Disruption management

Decision making

Planning

Problem solving

Autonomy

Education

Aviation Management or related discipline

Tools

Microsoft Office

Excel

Airline reservation systems

Job description

Alliance Airlines is Australasia's leading provider of contract, charter and allied aviation services. We are seeking a Client and Charter Coordinator to join our Operations Control Centre, playing a key role in the seamless delivery of contracted and RPT services.

This customer-focused role acts as the central point of contact for clients, ground handlers and internal stakeholders, particularly during disruptions, supporting charter planning and day-of-operations delivery with clear