Charter & Tours Reservations Specialist

Deanes Coaches; Sydney; Sur place; AUD 65 000 - 85 000; Plein temps

Avantages offerts par ce poste

Full-time permanent position based at‑

Comprehensive training

Friendly Sydney-based team

Family-owned business that values its'

Variety across charter, tours, school\

Résumé du poste

Deanes Coaches Group is seeking a Charter and Tours Reservations Officer at Auburn depot in Sydney. This busy role centers on delivering smooth charter and tour operations, coordinating with the operations team, drivers and clients.

You will handle quotes, bookings, payments, and inquiries in a high-volume environment. A team‑oriented, detail-focused candidate with travel or bus operations experience will thrive in this supportive, family‑owned company offering comprehensive training.

Qualifications

• Experience in travel, tours, or bus and coach operations.
• Organised, with strong attention to detail.
• Comfortable in a high-volume environment.
• A genuine team player with a positive, helpful approach to customers and colleagues.

Responsabilités

• Preparing and sending charter quotes.
• Managing charter bookings, including final details checks and booking amendments.
• Booking tours, taking payments and keeping customers informed.
• Handling operational administration: lost property enquiries, complaints and compliments, driver and customer communication, and general admin.
• Answering general enquiries by phone and email.

Connaissances

Attention to detail

Organised

Team player

Customer focus

Outils

Microsoft 365

Description du poste

Deanes Coaches Group is seeking a Charter and Tours Reservations Officer at Auburn depot in Sydney. This busy role centers on delivering smooth charter and tour operations, coordinating with the operations team, drivers and clients.

You will handle quotes, bookings, payments, and inquiries in a high-volume environment. A team‑oriented, detail-focused candidate with travel or bus operations experience will thrive in this supportive, family‑owned company offering comprehensive training.