Chapel Experience Concierge & AV Support

Metropolitan Memorial Parks; Sutherland Shire Council; On-site; AUD 55,000 - 75,000; Full time

Job summary

Metropolitan Memorial Parks in Sutherland NSW is seeking a Chapel Concierge to join our Customer Service team at the Woronora Memorial Park site. The role supports families, funeral directors and visitors by ensuring chapel services run smoothly, respectfully and to a high standard.

You will coordinate chapel services, manage audio-visual systems, assist with administration and help deliver a seamless end-to-end experience for families, including greeting directors and performing service checks.

Qualifications

• Minimum 2 years’ experience in a customer-facing role.
• Experience in a service-focused environment.
• Strong interpersonal skills with empathy and professionalism.
• Capable using technology, including audio-visual equipment and CMS.

Responsibilities

• Coordinate and support all chapel services
• Greet funeral directors and complete service checks
• Operate and troubleshoot audio-visual, live streaming and camera systems
• Assist families and funeral directors with presentations
• Ensure chapels and surrounding areas are clean, safe and professionally presented
• Perform daily AV checks and minor maintenance
• Liaise with funeral directors and internal teams to ensure efficient service delivery
• Support Customer Care with reception, bookings and administrative tasks
• Maintain accurate records in the CMS
• Build positive stakeholder relationships and identify improvement opportunities

Skills

Customer service

Interpersonal skills

Communication

Problem solving

Organisation

CRM experience

MS Office proficiency

AV equipment

Tools

CRM systems

CMS

Audio-visual equipment

Business phone systems

Job description

Metropolitan Memorial Parks in Sutherland NSW is seeking a Chapel Concierge to join our Customer Service team at the Woronora Memorial Park site. The role supports families, funeral directors and visitors by ensuring chapel services run smoothly, respectfully and to a high standard.

You will coordinate chapel services, manage audio-visual systems, assist with administration and help deliver a seamless end-to-end experience for families, including greeting directors and performing service checks.