Change & Training Lead — Enterprise Systems Adoption

Glenorchy City Council; Hobart; On-site; AUD 86,000 - 105,000; Part time

Benefits offered by this job

15% Superannuation

Relocation assistance

Free parking

Employer of Choice

Job summary

Glenorchy City Council is seeking a Business Process & Systems Advisor to rollout a new enterprise system within the Works Centre. You will train staff, coach teams and provide day‑to‑day support for TechnologyOne CiA and the Field application to move from paper to digital processes.

You will identify barriers, develop training materials, assist with work orders, timesheets and asset management, and coach super users across operations while contributing to continuous improvement initiatives.

Qualifications

• Experience delivering software training, coaching or implementation support within a workplace environment.
• Strong communication skills with the ability to explain technical concepts in a practical and easy-to-understand way.
• Experience supporting people through workplace or technology change.
• Strong problem-solving skills and the ability to identify and resolve user, process or system-related issues.
• Well-developed organisational skills and the ability to manage competing priorities.
• The ability to build positive working relationships with operational employees, managers and technical specialists.

Responsibilities

• Deliver practical training and coaching to employees with varying levels of digital literacy.
• Provide on-site support and troubleshooting during and after system implementation.
• Develop easy‑to‑use training materials, quick reference guides and work instructions.
• Support the adoption of TechnologyOne CiA and the Field application across Works operations.
• Assist employees in areas such as work order management, electronic timesheets, labour allocation, purchasing, materials management and asset allocation.
• Identify barriers to adoption and work with stakeholders to resolve or elevate issues.
• Support data quality improvements through coaching and user support.
• Help establish and develop super users within operational teams.
• Maintain training, support and adoption records and contribute to continuous improvement initiatives.

Skills

Training delivery

Coaching

Change management

Digital literacy

Technical troubleshooting

Stakeholder engagement

Time management

Education

Certificate IV in Training and Assessment

Adult education qualifications

Tools

TechnologyOne CiA

Field application

Job description

Glenorchy City Council is seeking a Business Process & Systems Advisor to rollout a new enterprise system within the Works Centre. You will train staff, coach teams and provide day‑to‑day support for TechnologyOne CiA and the Field application to move from paper to digital processes.

You will identify barriers, develop training materials, assist with work orders, timesheets and asset management, and coach super users across operations while contributing to continuous improvement initiatives.