Business Process & Systems Advisor

Glenorchy City Council; City of Glenorchy; On-site; AUD 86,000 - 105,000; Part time

Benefits offered by this job

15% Superannuation

Relocation assistance

Free parking

Employer of Choice

Employee wellbeing initiatives (EAP)

Job summary

Glenorchy City Council is seeking a part-time Business Process & Systems Advisor to rollout and support a new enterprise system. You will train staff, provide on-site support, and develop user guides to promote effective use of TechnologyOne CiA and Field applications.

The role focuses on building capability, coaching staff, and driving adoption across Works operations, with 24 hours per week Tue–Thu and a 12-month fixing-term contract.

Qualifications

• Experience delivering software training, coaching or implementation support.
• Strong communication skills with the ability to explain technical concepts clearly.
• Experience supporting people through workplace or technology change.
• Strong problem solving and issue resolution abilities.
• Well-developed organisational skills to manage competing priorities.
• Ability to build positive relationships with staff, managers and technical staff.

Responsibilities

• Deliver practical training and coaching to employees with varying levels of digital literacy.
• Provide on-site support and troubleshooting during and after system implementation.
• Develop easy-to-use training materials, quick reference guides and instructions.
• Support adoption of TechnologyOne CiA and the Field application across Works operations.
• Assist employees in work order management, electronic timesheets, labour allocation, purchasing and asset allocation.
• Identify adoption barriers and work with stakeholders to resolve issues.

Skills

Software training

Coaching

Change management

Communication

Problem solving

Relationship building

Education

Certificate IV in Training and Assessment

Training and assessment qualifications

Information technology qualifications

Tools

TechnologyOne CiA

Field application

Job description

Are you passionate about helping people embrace new technology and thrive through change? Do you enjoy building capability, delivering practical training and working alongside operational teams to improve the way work gets done?

We are seeking a Business Process & Systems Advisor to support the rollout and adoption of a new enterprise business system within our Works Centre. This role will be instrumental in helping employees transition from paper-based processes to digital ways of working, ensuring staff have the skills, confidence and support needed to successfully adopt new systems and processes.

Working closely with supervisors, coordinators, administration employees and field crews, you will provide hands‑on training, coaching and day‑to‑day support for TechnologyOne CiA and the Field application. You will also work collaboratively with project team members, ICT and subject matter experts to identify opportunities for improvement, resolve issues and promote consistent system use across the Works Centre.

About The Role

Reporting to the Manager Works, you will:

• Deliver practical training and coaching to employees with varying levels of digital literacy.
• Provide on‑site support and troubleshooting during and after system implementation.
• Develop easy‑to‑use training materials, quick reference guides and work instructions.
• Support the adoption of TechnologyOne CiA and the Field application across Works operations.
• Assist employees in areas such as work order management, electronic timesheets, labour allocation, purchasing, materials management and asset allocation.
• Identify barriers to adoption and work with stakeholders to resolve or raise issues.
• Support data quality improvements through coaching and user support.
• Help establish and develop super users within operational teams.
• Maintain training, support and adoption records and contribute to continuous improvement initiatives.

Position Details

• Fixed Term, 12 months
• 24 hours per week Tuesday - Thursday (flexibility is available to suitable candidate)
• Salary $95,000 pro rata, plus 15% Superannuation

About You

To be successful in this role, you will have:

• Experience delivering software training, coaching or implementation support within a workplace environment.
• Strong communication skills with the ability to explain technical concepts in a practical and easy‑to‑understand way.
• Experience supporting people through workplace or technology change.
• Strong problem‑solving skills and the ability to identify and resolve user, process or system‑related issues.
• Well‑developed organisational skills and the ability to manage competing priorities.
• The ability to build positive working relationships with operational employees, managers and technical specialists.
• A current unrestricted Class C Driver Licence.

Desirable

• Qualifications in training and assessment, adult education, information technology, business systems, change management or a related discipline.
• Certificate IV in Training and Assessment.
• Experience with TechnologyOne applications.
• Experience in local government, civil works, construction, maintenance, fleet or other operational environments.
• Experience supporting enterprise software implementations or business transformation projects.

What’s in it for you?

• Glenorchy City Council is an Employer of Choice
• diverse and engaging planning work
• 15% Superannuation
• a motivated team that supports each other, values innovation and has a bit of fun along the way
• access to a range of employee wellbeing initiatives including EAP
• relocation assistance is available for the right candidate
• only 15 minutes from the CBD - but with free parking
• Glenorchy City Council's Enterprise Agreement 2025

Our commitment to community

Council is committed to building a diverse and inclusive workforce that reflects the community we serve. We are also committed to the safety and wellbeing of children and young people and have zero tolerance to child abuse and harm. Our Safeguarding Children and Young People Policy, outlines our commitment - view it here.

Pre-employment checks including a national Police check, health assessment and reference checks will be requested and organised by Council prior to finalising employment.

Applications close at 10pm on Sunday, 8th November 2026

To chat about this opportunity, contact Matthew Browning, Manager Works on [phone].