Enterprise Application Specialist

Public Sector People; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Public Sector People partner with a Sydney local council to recruit an ICT Application Support Officer on a contract basis, focusing on TechnologyOne OnCouncil, Ci Anywhere (CiA) and Ci environments. You will provide frontline support, resolve incidents and service requests across core council systems, and work with stakeholders to improve performance.

You will support UAT, change and release management in SaaS/cloud settings, maintain documentation, and manage service tickets, ensuring reliable

Qualifications

• Experience supporting TechnologyOne OnCouncil or similar ERP systems.
• Ability to gather, analyse and document business and technical requirements with SMEs and vendors.
• Experience supporting SaaS/cloud applications and upgrades.

Responsibilities

• Provide frontline ICT application support for TechnologyOne OnCouncil environments.
• Resolve incidents and service requests related to core systems and workflows.
• Assist in UAT, functional testing and change management activities.
• Maintain application documentation, process maps and governance controls.

Skills

Incident management

Stakeholder management

Requirements gathering

Documentation

UAT testing

Tools

Ci Anywhere (CiA)

TechnologyOne OnCouncil

Job description

Public Sector People are working with a Sydney local council to recruit for an experienced Enterprise Application Specialistto join their team on a contract basis. This is an immediate start opportunity supporting key business systems across council operations.

About the Role:

As an ICT Application Support Officer, you will provide frontline support and resolve incidents and service requests related to TechnologyOne (OnCouncil) systems - with a focus on Ci Anywhere (CiA) and Ci environments.

You will work closely with internal stakeholders to ensure system performance and support ongoing process improvements.

What you'll be doing:

• Experience supporting, administering and improving enterprise applications, ideally TechnologyOne OneCouncil or similar ERP systems.
• Experience configuring and supporting application workflows (BPAs), permissions, integrations, automations and business processes.
• Ability to gather, analyse and document business, functional and technical requirements with SMEs, vendors and technical teams.
• Strong stakeholder management skills, acting as the link between business users, technical teams and third-party vendors.
• Experience analysing processes, workflows and application performance to identify risks, gaps and improvement opportunities.
• Experience supporting UAT, functional, regression and integration testing.
• Strong understanding of ITIL-based incident, problem, service and change management.
• Experience supporting SaaS/cloud applications, including vendor-managed upgrades, releases and service performance.
• Ability to maintain application documentation, process maps, integrations, controls and support procedures.
• Experience with access reviews, permissions governance, audit actions and risk remediation.
• Strong experience supporting TechnologyOne OnCouncil
• Proficient in Ci Anywhere (CiA) and legacy Ci environments
• Experience managing and resolving service tickets

Essential Skills & Experience:

• Strong experience supporting TechnologyOne OnCouncil
• Proficient in Ci Anywhere (CiA) and legacy Ci environments
• Experience managing and resolving service tickets