Change Analyst - Hybrid Retail Change & Transformation

Coles Group Pty Ltd; Melbourne; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Gym facility

Free parking

BBQ area

Mini-Coles supermarket

Fooderie hub sample products

School holiday program

5% team member discount

Hybrid working options

Job summary

Coles Group Pty Ltd in Melbourne is seeking a Change Management Coordinator to support the delivery of the Future Store Rostering program. You will coordinate change plans, assess impact, and manage stakeholder engagement, communications, training resources, and business readiness across impacted areas.

You will monitor readiness, mitigate risks, and contribute to successful go‑live and rollout checkpoints. Hybrid working options and Caliber support for learning and development are provided.

Qualifications

• Experience supporting organisational change initiatives and business transformation within a retail environment.
• Experience working with large-scale technology implementations, ERP, HRIS, time and attendance, or payroll systems.
• Strong planning, organisational and administration skills with the ability to manage multiple tasks and priorities.
• Strong analytical skills with the ability to interpret feedback and adoption data.
• Strong written, verbal, and interpersonal communication skills.
• Extensive experience within frontline retail operations and large workforce environments, preferably within Coles.
• Familiarity with change-management frameworks such as Prosci or ADKAR is highly regarded.

Responsibilities

• Coordinate change delivery activities, maintaining change plans, schedules, deliverables, dependencies, reporting, and governance.
• Conduct change impact assessments and maintain stakeholder maps, engagement plans and action registers.
• Coordinate stakeholder engagement, communications, training resources, and business readiness activities across impacted areas.
• Develop and coordinate change communications and leadership briefings for adoption and rollout.
• Support business readiness assessments, go‑live readiness reviews, deployment activities and rollout checkpoints.
• Monitor stakeholder sentiment and adoption metrics to identify risks and mitigate barriers.

Skills

Change management

ERP/HRIS

Planning & administration

Analytical skills

Communication skills

Retail operations experience

Prosci/ADKAR familiarity

Job description

Coles Group Pty Ltd in Melbourne is seeking a Change Management Coordinator to support the delivery of the Future Store Rostering program. You will coordinate change plans, assess impact, and manage stakeholder engagement, communications, training resources, and business readiness across impacted areas.

You will monitor readiness, mitigate risks, and contribute to successful go‑live and rollout checkpoints. Hybrid working options and Caliber support for learning and development are provided.