Change Analyst

Coles Group Pty Ltd; Melbourne; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Gym facility

Free parking

BBQ area

Mini-Coles supermarket

Fooderie hub sample products

School holiday program

5% team member discount

Hybrid working options

Job summary

Coles Group Pty Ltd in Melbourne is seeking a Change Management Coordinator to support the delivery of the Future Store Rostering program. You will coordinate change plans, assess impact, and manage stakeholder engagement, communications, training resources, and business readiness across impacted areas.

You will monitor readiness, mitigate risks, and contribute to successful go‑live and rollout checkpoints. Hybrid working options and Caliber support for learning and development are provided.

Qualifications

• Experience supporting organisational change initiatives and business transformation within a retail environment.
• Experience working with large-scale technology implementations, ERP, HRIS, time and attendance, or payroll systems.
• Strong planning, organisational and administration skills with the ability to manage multiple tasks and priorities.
• Strong analytical skills with the ability to interpret feedback and adoption data.
• Strong written, verbal, and interpersonal communication skills.
• Extensive experience within frontline retail operations and large workforce environments, preferably within Coles.
• Familiarity with change-management frameworks such as Prosci or ADKAR is highly regarded.

Responsibilities

• Coordinate change delivery activities, maintaining change plans, schedules, deliverables, dependencies, reporting, and governance.
• Conduct change impact assessments and maintain stakeholder maps, engagement plans and action registers.
• Coordinate stakeholder engagement, communications, training resources, and business readiness activities across impacted areas.
• Develop and coordinate change communications and leadership briefings for adoption and rollout.
• Support business readiness assessments, go‑live readiness reviews, deployment activities and rollout checkpoints.
• Monitor stakeholder sentiment and adoption metrics to identify risks and mitigate barriers.

Skills

Change management

ERP/HRIS

Planning & administration

Analytical skills

Communication skills

Retail operations experience

Prosci/ADKAR familiarity

Job description

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

Central Operations keeps our business moving. Our team supports, coaches, and empowers our retail teams across the country. We help them be at their best, so they can deliver the best experiences for our team members and customers every day.

About the role

Working closely with our Senior Change Manager, this role provides support and coordination for the delivery of the change management strategy, plans and activities as they relate to the Future Store Rostering program of work.
This is a 20 month FTC

You will also:

• Coordinate change delivery activities, maintaining change plans, schedules, deliverables, dependencies, reporting, and governance.
• Conduct change impact assessments and maintain stakeholder maps, engagement plans, change action registers and supporting documentation.
• Coordinate stakeholder engagement, communications, training, business readiness, and adoption activities across impacted business areas.
• Develop and coordinate change communications, leadership briefings, engagement materials, training resources, and business updates.
• Support business readiness assessments, go-live readiness reviews, deployment activities, and rollout checkpoints.
• Monitor and report on stakeholder sentiment, change readiness, training completion and adoption, using data and feedback to identify emerging risks and challenges.
• Identify, manage, and elevate change risks, resistance, and barriers to adoption, supporting appropriate mitigation actions.
• Build effective relationships with business stakeholders, SMEs, operational leaders and project teams, and support change champion and engagement activities.

About you and your skills

You will have:

• Experience supporting organisational change initiatives and business transformation initiatives ideally within a retail environment
• Experience working with large-scale technology, ERP, HRIS, time and attendance or payroll implementations.
• Experience conducting change impact assessments and stakeholder analysis and readiness assessments.
• Experience supporting the co-ordination and facilitation of change champions networks
• Experience developing and coordinating communication and engagement activities
• Strong planning, organisational and administration skills with the ability to manage multiple tasks and priorities
• Strong analytical skills with the ability to interpret feedback and adoption data
• Strong written, verbal, and interpersonal communication skills
• Extensive experience within frontline retail operations and large workforce environments, preferably within Coles Supermarkets.
• Demonstrated ability to build effective working relationships with stakeholders across different teams and levels of the business
• Experience supporting workforce management, rostering, scheduling, payroll or time and attendance initiatives would be highly regarded.
• Familiarity with change management methodology such as Prosci, ADKAR or equivalent frameworks would be highly regarded.

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email [e-mail]