Centre Manager: Lead a High-Impact, Customer-Centric Team

Hearing Australia; Brisbane; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

15.4% Superannuation

Excellent benefits

Job summary

Hearing Australia in Brisbane is seeking a Centre Manager to lead and coach a multidisciplinary team, delivering high-quality client outcomes and an exceptional customer experience. You will oversee centre operations, drive sales and service targets, and foster a culture of accountability, collaboration, and continuous improvement.

The successful candidate will have proven leadership, strong business acumen, and a deep commitment to client care and staff development within a health-service

Qualifications

• Experience leading, coaching and developing teams in a customer-focused environment.
• Proven ability to build positive team cultures and drive employee engagement.
• Strong business, operational and financial management skills.
• Proven ability to achieve sales, service and performance targets.
• Excellent planning, problem-solving and decision-making capabilities.
• Strong stakeholder engagement and relationship-building skills.
• Commitment to delivering outstanding customer service.
• Knowledge of workplace health and safety and people management practices.
• Tertiary qualifications in a business-related discipline and/or relevant leadership experience.

Responsibilities

• Lead and coach a multidisciplinary team to deliver high performance and exceptional client outcomes.
• Oversee centre operations and drive business performance.
• Foster an engaged, collaborative culture with accountability and client care at the core.
• Build and maintain strong stakeholder relationships and community presence.

Skills

Leadership

Coaching

Team development

Stakeholder engagement

Operational management

Financial management

Sales targets

Strategic planning

Problem solving

Customer service

People management

WHS knowledge

Initiative

Education

Business degree

Job description

Hearing Australia in Brisbane is seeking a Centre Manager to lead and coach a multidisciplinary team, delivering high-quality client outcomes and an exceptional customer experience. You will oversee centre operations, drive sales and service targets, and foster a culture of accountability, collaboration, and continuous improvement.

The successful candidate will have proven leadership, strong business acumen, and a deep commitment to client care and staff development within a health-service