Part-Time Sports Venue Customer Experience Pro

State Sport Centres Trust VICTORIA MSAC; Melbourne; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Free parking

MSAC Gym membership

Discount at SSCT outlets

Complimentary court hire

Job summary

The State Sport Centres Trust at MSAC in Parkville is hiring a Customer Experience Officer for casual/part-time duties. You will be the first contact for patrons, answering inquiries in person, by phone and email, promoting memberships and services, and processing transactions.

You will deliver exceptional service, support venue teams, conduct tours, assist in safety procedures, and help create a world-class customer experience across SSCT venues.

Qualifications

• Outstanding customer service and interpersonal skills.
• Strong verbal and written communication abilities.
• Demonstrated computer literacy and attention to detail.
• Ability to work effectively within a team environment.
• Ability to manage inquiries and resolve conflict.
• Flexibility to work a rotating roster including mornings, evenings and weekends.
• Current Victorian Working with Children Check or willingness to obtain one.

Responsibilities

• Communicate with customers in person, by phone and via email to provide information about venue services, programs and memberships.
• Deliver exceptional customer service and act as the first point of contact for patrons.
• Promote products, services and memberships to customers.
• Handle customer enquiries, feedback and complaints, escalating where required.
• Process transactions and maintain accurate records in accordance with SSCT procedures.
• Conduct venue tours and support patrons in accessing our facilities.
• Work collaboratively with teams across the venue to deliver a world-class customer experience.
• Support a safe environment by adhering to all health, safety and emergency procedures.

Skills

Customer service

Communication

Computer literacy

Teamwork

Conflict resolution

Flexible schedule

Working with Children Check

Job description

The State Sport Centres Trust at MSAC in Parkville is hiring a Customer Experience Officer for casual/part-time duties. You will be the first contact for patrons, answering inquiries in person, by phone and email, promoting memberships and services, and processing transactions.

You will deliver exceptional service, support venue teams, conduct tours, assist in safety procedures, and help create a world-class customer experience across SSCT venues.