Casual Tourism & Visitor Experience Associate

MCC Foundation Limited; Melbourne; Vor Ort; AUD 32.000 - 36.000; Teilzeit

Zusammenfassung

The Melbourne Cricket Club (MCC) manages the Melbourne Cricket Ground (MCG) and hosts over four million visitors annually. The Casual - Customer Service Representative – Tourism role supports MCC Tours and the Australian Sports Museum, delivering exceptional visitor experiences across a busy 7‑day operation.

Reporting to the Visitor Experience Lead, you’ll ensure welcoming, efficient service, assist with day‑to‑day visitor needs, and help maintain tour routes and public areas across weekends and

Qualifikationen

• Experience in a tourism visitor or customer service environment.
• Strong customer service focus and ability to handle diverse visitors.

Aufgaben

• Provide timely, courteous and professional customer service by identifying visitor needs on first contact.
• Ensure front-of-house and tour route setup daily and communicate any amendments.
• Assist with visitor service issues, including complaints and system faults.
• Support Game On interactive area and assist with groups and equipment.
• Contribute to process improvement of customer service workflows.

Kenntnisse

Customer service

Tourism

Flexibility

Weekends availability

Tools

Point of sale ticketing systems

Jobbeschreibung

The Melbourne Cricket Club (MCC) manages the Melbourne Cricket Ground (MCG) and hosts over four million visitors annually. The Casual - Customer Service Representative – Tourism role supports MCC Tours and the Australian Sports Museum, delivering exceptional visitor experiences across a busy 7‑day operation.

Reporting to the Visitor Experience Lead, you’ll ensure welcoming, efficient service, assist with day‑to‑day visitor needs, and help maintain tour routes and public areas across weekends and