Casual Tech & Customer Experience Consultant

Singtel Group; Sydney; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Discounts on Optus products

Employee networks & diversity programs

24/7 counselling and support

Job summary

Optus in Sydney is seeking a casual Retail Service Consultant to join our Hurstville team. If you love helping people and thrive in a supportive crew, bring positive energy to every interaction, and be the friendly face of Optus.

You will explore our range of tech products, understand customer needs, and deliver personalised solutions. Flexible rosters and wellbeing support are part of the role, with opportunities to grow in a dynamic team.

Qualifications

• You understand customer needs and deliver genuine support.
• You explain tech in simple terms to help customers find right solutions.
• You listen with empathy and provide practical, calm resolutions.
• You handle difficult enquiries with composure and respect.
• You build connections and support teammates to create a customer‑first environment.

Responsibilities

• Be the face of Optus, delivering standout customer experiences.
• Share knowledge of tech products and services in simple, helpful terms.
• Uncover customer needs and deliver personalised solutions.
• Create a warm, welcoming environment where customers feel supported.

Skills

Service Superpower

Tech Explorer

Problem Solving Pro

Composure Under Pressure

Team Spirit

Job description

Optus in Sydney is seeking a casual Retail Service Consultant to join our Hurstville team. If you love helping people and thrive in a supportive crew, bring positive energy to every interaction, and be the friendly face of Optus.

You will explore our range of tech products, understand customer needs, and deliver personalised solutions. Flexible rosters and wellbeing support are part of the role, with opportunities to grow in a dynamic team.