Casual Tech & Customer Experience Consultant

Optus; Melbourne; On-site; AUD 32,000 - 39,000; Part time

Benefits offered by this job

25% off Optus products

Exclusive discounts with retail brands

Diversity networks & wellbeing support

Flexible rosters

Job summary

Optus, one of Australia’s leading telecommunications providers, is seeking a vibrant Casual Retail Service Consultant to join our Pakenham team. If you love helping people and bringing positive energy to interactions, you’ll fit right in.

You’ll be the face of Optus, delivering standout customer experiences, exploring our tech products, and tailoring personalised solutions. Flexible rosters and a supportive team environment complete the package.

Qualifications

• Service mindset to understand customer needs and deliver genuine support.
• Ability to explain tech in simple, helpful terms.
• Empathy and integrity when solving customer issues.
• Maintain composure in challenging inquiries with respectful responses.
• Build connections within the team to create a customer-first environment.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism and genuine care.
• Help customers explore our tech range and translate features into simple solutions.
• Uncover customer needs and deliver personalised, timely solutions.
• Support a warm, welcoming store environment and collaborate with the team.

Skills

Service mindset

Tech explorer

Empathy and communication

Calm under pressure

Team player

Job description

Optus, one of Australia’s leading telecommunications providers, is seeking a vibrant Casual Retail Service Consultant to join our Pakenham team. If you love helping people and bringing positive energy to interactions, you’ll fit right in.

You’ll be the face of Optus, delivering standout customer experiences, exploring our tech products, and tailoring personalised solutions. Flexible rosters and a supportive team environment complete the package.