Casual Tech & Customer Experience Consultant

Singtel Group; Sunshine Coast Regional; On-site; AUD 30,000 - 47,000; Full time

Benefits offered by this job

25% off Optus products

Counselling and wellbeing support

Flexible rosters

Job summary

Optus is seeking a Casual Retail Service Consultant to join our Sunshine team. You’ll be the face of Optus, delivering standout customer experiences with optimism, curiosity and genuine care. Explore our tech range, share knowledge simply, and uncover customer needs to deliver personalised solutions.

Join a welcoming, supportive team that values accountability, integrity and collaboration, with flexible rosters and generous staff perks including discounts and wellbeing resources.

Qualifications

• Understand customer needs and provide genuine support.
• Explain tech concepts simply and guide customers to solutions.
• Remain calm, empathetic and resolve issues efficiently.
• Collaborate with teammates to ensure a seamless customer experience.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism and care.
• Explore our range of tech products and services, and share knowledge clearly and accessibly.
• Bring your personality to uncover customer needs and deliver personalised solutions.
• Work as one team to maintain a welcoming environment where customers feel supported and valued.

Skills

Customer focus

Technical guidance

Problem solving

Composure under pressure

Team spirit

Job description

Optus is seeking a Casual Retail Service Consultant to join our Sunshine team. You’ll be the face of Optus, delivering standout customer experiences with optimism, curiosity and genuine care. Explore our tech range, share knowledge simply, and uncover customer needs to deliver personalised solutions.

Join a welcoming, supportive team that values accountability, integrity and collaboration, with flexible rosters and generous staff perks including discounts and wellbeing resources.