Casual Tech & Customer Experience Consultant

Optus Enterprise

Melbourne

Hybrid

AUD 40,000 - 57,000

Full time

4 days ago

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Benefits offered by this job

25% off Optus products

Exclusive discounts with retail parnrs

Culture Connect network

Elevate Women

Yarn First Nations

Disability Network

Express Yourself (LGBTQIA+)

Free 24/7 counselling

Flexible rosters

Job summary

Optus Enterprise in Melbourne is seeking a vibrant Casual Retail Service Consultant to join our Pakenham team. If you love helping people and thrive in a supportive crew, bring positive energy to every interaction and you could be the perfect fit for our store.

Be the face of Optus, delivering standout customer experiences while exploring our range of tech products. You’ll uncover customer needs and deliver personalised solutions, contributing to a warm, welcoming environment where memorable

Qualifications

Understand customer needs and deliver genuine support to drive outcomes.
Explain tech products in simple, helpful terms and guide customers to solutions.
Turn challenges into opportunities with calm, practical problem solving.
Navigate difficult enquiries with empathy, aiming for best customer outcomes.

Responsibilities

Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
Explore our range of tech products and services, and share knowledge in a simple, helpful way.
Bring personality to uncover customer needs and deliver personalised solutions that make their day.
Work as one team, crafting a warm, welcoming environment where customers feel supported and memorable moments happen.