Casual Retail Tech & Customer Experience Consultant

Singtel; Central Highlands Regional; On-site; Confidential; Full time

Benefits offered by this job

Competitive pay

Staff discounts

Diversity networks

Counselling services

Flexible rosters

Job summary

Optus in Australia seeks a vibrant Casual Retail Service Consultant to join the Willows team. You’ll be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.

Explore our range of tech products, share simple guidance, and transform needs into personalised solutions. Flexible rosters and staff discounts support a welcoming culture, with wellbeing resources and inclusive programs enhancing your experience.

Qualifications

• Strong customer service mindset with a friendly, helpful approach.
• Ability to explain tech concepts in simple terms.
• Empathy and composure when handling enquiries.
• Ability to stay positive and solution-focused in busy environments.
• Team-oriented mindset with willingness to help others.

Responsibilities

• Be the face of Optus, delivering standout customer experiences with optimism and care.
• Explain tech products and services clearly, guiding customers to simple solutions.
• Identify customer needs and tailor personalised solutions.
• Create a welcoming, supportive store environment and work with the team.

Skills

Customer service

Tech support

Problem solving

Emotional intelligence

Team collaboration

Job description

Optus in Australia seeks a vibrant Casual Retail Service Consultant to join the Willows team. You’ll be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.

Explore our range of tech products, share simple guidance, and transform needs into personalised solutions. Flexible rosters and staff discounts support a welcoming culture, with wellbeing resources and inclusive programs enhancing your experience.