Casual Telecom Retail & Service Pro — Willows

Singtel Group; Central Highlands Regional; On-site; AUD 24,000 - 40,000; Part time

Benefits offered by this job

25% off Optus products

Discounts with retail partners

Wellbeing support (24/7 counselling)

Flexible rosters

Job summary

Optus in Australia is seeking a vibrant Casual Retail Service Consultant to join our Willows team. You’ll be the face of Optus, delivering standout customer experiences and helping customers explore our tech products with warmth and clarity.

You’ll bring energy, empathy and a proactive approach to uncover needs and tailor solutions, while working with a supportive team to create welcoming store moments and lasting customer relationships.

Qualifications

• Customer needs understanding with genuine support.
• Ability to explain tech simply and guide to solutions.
• Empathy and integrity in solving problems.
• Calm, respectful handling of difficult enquiries.
• Strong teamwork and customer‑first mindset.

Responsibilities

• Be the face of Optus, delivering standout experiences with optimism and care.
• Explore our tech products and share knowledge in a simple, helpful way.
• Uncover customer needs and deliver personalised solutions.
• Collaborate with the team to create a welcoming store environment.

Skills

Service superpower

Tech explorer

Problem solving pro

Composure under pressure

Team spirit

Job description

Optus in Australia is seeking a vibrant Casual Retail Service Consultant to join our Willows team. You’ll be the face of Optus, delivering standout customer experiences and helping customers explore our tech products with warmth and clarity.

You’ll bring energy, empathy and a proactive approach to uncover needs and tailor solutions, while working with a supportive team to create welcoming store moments and lasting customer relationships.