Casual Tech & Customer Experience Consultant

Singtel Group; Western Australia; Hybrid; AUD 34,000 - 44,000; Part time

Benefits offered by this job

25% off Optus products

Retail partner discounts

Employee networks: Culture Connect, A!

Job summary

Optus in Belmont is seeking a Casual Retail Service Consultant to be the face of Optus, delivering standout customer experiences with optimism and genuine care. You will explore our tech products, share knowledge simply, and uncover customer needs to deliver personalised solutions that brighten their day.

Join a welcoming team, where teamwork matters and flexible rosters support your life outside work. We offer strong benefits and opportunities to grow within the Optus family.

Qualifications

• Strong customer service experience, with a friendly and proactive approach.
• Ability to listen, understand needs and provide clear solutions.
• Ability to work in a fast-paced retail environment with positivity.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Explore our range of tech products and services, and share knowledge in a simple, helpful way.
• Uncover customer needs and deliver personalised solutions that make their day.
• Work as one team to create a welcoming environment where customers feel supported.

Skills

Customer service

Active listening

Empathy

Problem solving

Teamwork

Job description

Optus in Belmont is seeking a Casual Retail Service Consultant to be the face of Optus, delivering standout customer experiences with optimism and genuine care. You will explore our tech products, share knowledge simply, and uncover customer needs to deliver personalised solutions that brighten their day.

Join a welcoming team, where teamwork matters and flexible rosters support your life outside work. We offer strong benefits and opportunities to grow within the Optus family.