Casual Retail Tech Consultant – Flexible Rosters

Optus; Central Highlands Regional; On-site; AUD 48,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Staff discounts

Diversity networks

Wellbeing support

Flexible rosters

Job summary

Optus in Willows is seeking a Casual Retail Service Consultant to bring energy and genuine care to every customer interaction. You will help customers explore our mobile, broadband and digital solutions and deliver personalised recommendations with clarity and enthusiasm.

This role values empathy, problem solving, and teamwork, with flexible rosters and employee discounts. Join a welcoming, customer-first culture that supports wellbeing and diversity.

Qualifications

• Excellent customer service and communication skills.
• Ability to learn tech products and explain them simply.
• Empathetic listener with problem-solving mindset.
• Ability to stay calm and respectful in challenging inquiries.
• Team-oriented with collaborative spirit.

Responsibilities

• Be the face of Optus, delivering standout customer experiences.
• Assist customers with tech products and services and explain clearly.
• Uncover customer needs and provide personalised solutions.
• Contribute to a welcoming environment and team goals.

Skills

Customer service

Tech literacy

Problem solving

Calm under pressure

Team player

Job description

Optus in Willows is seeking a Casual Retail Service Consultant to bring energy and genuine care to every customer interaction. You will help customers explore our mobile, broadband and digital solutions and deliver personalised recommendations with clarity and enthusiasm.

This role values empathy, problem solving, and teamwork, with flexible rosters and employee discounts. Join a welcoming, customer-first culture that supports wellbeing and diversity.