Casual Retail Tech & Customer Champion

Optus Enterprise; Coffs Harbour; Sur place; AUD 43 000 - 58 000; Plein temps

Avantages offerts par ce poste

36.8 p/h + super + loadings

25% off Optus products

Exclusive retail partner discounts

Free counselling and 24/7 support

Flexible rosters

Résumé du poste

Optus is seeking a Casual Retail Service Consultant to join our Coffs Harbour team and deliver standout customer experiences while helping customers navigate our tech products. You’ll bring energy, curiosity, and a customer‑first approach to a welcoming, supportive retail environment.

You’ll explore offerings, understand customer needs with empathy, and provide personalised solutions. Flexibility in rosters and a focus on wellbeing are part of Optus’ commitment to staff.

Qualifications

• Ability to understand customer needs and deliver genuine support.
• Ability to explain tech in simple terms and guide customers to solutions.
• Empathy, integrity and practical problem solving in challenging situations.
• Calm, respectful demeanor when handling difficult enquiries.
• Collaborative mindset and willingness to help teammates succeed.

Responsabilités

• Be the face of Optus, delivering standout customer experiences with optimism and care.
• Explore our tech range and share knowledge clearly and accessibly.
• Uncover customer needs and deliver personalised solutions.
• Work as one team to create a welcoming, customer‑first environment.

Connaissances

Service Superpower

Tech Explorer

Problem Solving Pro

Composure Under Pressure

Team Spirit

Description du poste

Optus is seeking a Casual Retail Service Consultant to join our Coffs Harbour team and deliver standout customer experiences while helping customers navigate our tech products. You’ll bring energy, curiosity, and a customer‑first approach to a welcoming, supportive retail environment.

You’ll explore offerings, understand customer needs with empathy, and provide personalised solutions. Flexibility in rosters and a focus on wellbeing are part of Optus’ commitment to staff.