Casual Tech & Customer Expert — Beenleigh Retail

Singtel Group; Australia; Remote; AUD 39,000 - 50,000; Full time

Benefits offered by this job

25% off Optus products

Counselling & support services

Flexible rosters

Job summary

Optus is seeking a Casual Retail Service Consultant to join the Beenleigh team. You’ll be the face of Optus, delivering standout customer experiences with optimism and genuine care.

You’ll explore our tech range and explain solutions clearly to customers, uncover needs, and deliver personalised outcomes that brighten their day. Work with a supportive crew in a flexible, customer-first environment that values easy interactions and memorable moments.

Qualifications

• Customer service experience and empathy for customers.
• Ability to explain tech concepts clearly to customers.
• Strong problem solving and calmness under pressure.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism and genuine care.
• Explore our range of tech products and services, and share knowledge in simple, helpful terms.
• Uncover customer needs and deliver personalised solutions that make their day.
• Collaborate with the team to create a warm, welcoming environment for customers.

Skills

Customer service

Communication

Tech explainer

Problem solving

Team spirit

Job description

Optus is seeking a Casual Retail Service Consultant to join the Beenleigh team. You’ll be the face of Optus, delivering standout customer experiences with optimism and genuine care.

You’ll explore our tech range and explain solutions clearly to customers, uncover needs, and deliver personalised outcomes that brighten their day. Work with a supportive crew in a flexible, customer-first environment that values easy interactions and memorable moments.