Casual Retail Tech & Customer Care Pro

Optus; Ryde; On-site; AUD 39,000 - 44,000; Full time

Benefits offered by this job

25% off Optus products

Exclusive discounts with retail парт

Diversity networks & inclusion

Free counselling services

Flexible rosters

Job summary

Optus is seeking a Casual Retail Service Consultant to join our North Ryde team. You’ll be the face of Optus, delivering standout customer experiences and guiding customers through tech products in simple, helpful terms.

Bring your personality to uncover needs, deliver personalised solutions, and contribute to a welcoming store environment. Flexible rosters and inclusive culture are part of the role.

Qualifications

• Strong customer service mindset and genuine care for customers.
• Ability to explain tech products in simple, helpful terms.
• Empathetic listening and practical problem solving.
• Remain calm and respectful when handling tricky enquiries.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Explore our range of tech products and services, and share your knowledge in a way that’s simple, helpful and accessible.
• Bring your personality and charm to uncover customer needs and deliver personalised solutions that make their day.
• Work as one team, crafting a warm, welcoming environment where customers feel supported and memorable moments happen.

Skills

Service mindset

Tech literacy

Problem solving

Calm under pressure

Team player

Job description

Optus is seeking a Casual Retail Service Consultant to join our North Ryde team. You’ll be the face of Optus, delivering standout customer experiences and guiding customers through tech products in simple, helpful terms.

Bring your personality to uncover needs, deliver personalised solutions, and contribute to a welcoming store environment. Flexible rosters and inclusive culture are part of the role.