Casual Retail Tech & Service Consultant

Optus Enterprise; Cairns Regional; Hybrid; AUD 41,000 - 55,000; Part time

Benefits offered by this job

25% off Optus products

Counselling and support services

Flexible rosters

Employee networks and inclusion

Job summary

Optus is seeking a casual Retail Service Consultant for our Smithfield team. You’ll be the face of Optus, delivering standout customer experiences and sharing knowledge about tech products in a simple, helpful way.

You’ll bring energy, empathy and problem-solving skills to uncover customer needs, deliver personalised solutions, and help create a welcoming, team-focused store atmosphere. rosters are flexible, with staff discounts and wellbeing support.

Qualifications

• Service superpower: understand customer needs and deliver genuine support.
• Tech Explorer: explain tech simply and guide to the right solutions.
• Problem Solving Pro: empathic, calm and practical in tough situations.
• Composure Under Pressure: handle difficult enquiries with respect.
• Team Spirit: collaborate and help teammates to ensure a great experience.

Responsibilities

• Be the face of Optus, delivering standout customer experiences.
• Explore our range of tech products and explain them clearly.
• Bring your personality to uncover needs and tailor solutions.
• Work as one team to create a welcoming, supportive environment.

Skills

Customer service

Tech knowledge

Problem solving

Empathy

Teamwork

Job description

Optus is seeking a casual Retail Service Consultant for our Smithfield team. You’ll be the face of Optus, delivering standout customer experiences and sharing knowledge about tech products in a simple, helpful way.

You’ll bring energy, empathy and problem-solving skills to uncover customer needs, deliver personalised solutions, and help create a welcoming, team-focused store atmosphere. rosters are flexible, with staff discounts and wellbeing support.