Team Leader

Alt. Hospitality Group; Sydney; Sur place; AUD 60 000 - 80 000; Plein temps

Résumé du poste

Alt. Hospitality Group is seeking a hands-on Team Leader to support our Operations team across venues in New South Wales. Lead from the floor, develop teams and ensure service, safety and compliance standards are met.

You will coordinate staffing, resolve guest concerns and drive continuous improvement, while maintaining presentation and high service levels across food & beverage, gaming and events. Based in Sydney region with flexible venue coverage.

Qualifications

• Experience leading hospitality or licensed venues.
• Strong communication and customer service skills.
• Ability to motivate teams and manage priorities.
• Willingness to work across venues and shifts.

Responsabilités

• Lead, coach and support team members to deliver excellent service.
• Coordinate staffing and resources for efficient operations.
• Resolve guest and operational concerns professionally.
• Maintain venue presentation, service standards and compliance.
• Support performance improvement and business initiatives.
• Complete shift handovers and incident reporting.

Connaissances

Leadership

Communication

Customer service

Problem solving

Description du poste

Are you a hands-on hospitality leader passionate about delivering exceptional service, developing teams and creating memorable experiences for members and guests?

We are seeking a motivated Team Leader to support our Operations team. This is a great opportunity to lead from the floor, build team capability and contribute to the successful operation of our venues across food and beverage, gaming, events and general venue operations.

About the Role

As a Team Leader, you will provide visible leadership throughout each shift, support daily operations and ensure our service, safety and compliance standards are maintained.

Key responsibilities include:

• Lead, coach and support team members to deliver excellent customer service.
• Coordinate staffing and resources to ensure efficient operations.
• Resolve member, guest and operational concerns professionally.
• Maintain venue presentation, service standards and compliance requirements.
• Support operational performance, continuous improvement and business initiatives.
• Complete shift handovers, incident reporting and other operational requirements.

About You

You are a confident and approachable leader who thrives in a fast-paced hospitality environment. You enjoy developing people, solving problems and leading by example.

You will bring:

• Demonstrated leadership or supervisory experience in hospitality, gaming, events or licensed venues.
• Strong communication, problem-solving and customer service skills.
• The ability to motivate teams and manage competing priorities.
• Flexibility to work across departments and venues as required.

Essential requirements:

• Current NSW RSA and RCG Competency Cards.
• Current Advanced RCG qualification or willingness to obtain.
• Food Safety Supervisor, First Aid, gaming, food and beverage or events experience will be highly regarded.

Join Our Team

If you are ready to take the next step in your hospitality leadership career and make a positive impact on our teams and guest experiences, we would love to hear from you. Please note this role will be based at Club Central Hurstville, with flexibility to work across the Group as required to meet operational needs.