Receptionist (Front Office) - Rowes Bay

Tasman Holiday Parks; Townsville City; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Accommodation discounts

Parental leave

Volunteer leave

Employee Assistance Program

Job summary

Tasman Holiday Parks in Rowes Bay, Townsville, is seeking a welcoming receptionist on a casual basis. You will greet guests, manage check-ins and bookings, and provide local information to ensure memorable stays.

The role requires strong customer service, ability to use booking systems (Newbook preferred), and flexibility to work weekends, public holidays and peak periods. You’ll collaborate across departments to support guests and keep operations smooth.

Qualifications

• Experience with guest-facing booking systems and reservations.
• Demonstrated customer service skills in a fast-paced environment.
• Willingness to work weekends, public holidays and peak periods.

Responsibilities

• Greet guests and check them in/out at Tasman Holiday Parks - Rowes Bay.
• Handle reservations, inquiries and local information to enhance stays.
• Provide front-line reception support and courteous customer interactions.
• Collaborate with team members across departments as needed.

Skills

Booking systems experience

Customer service mindset

Weekend/holiday flexibility

Tools

Newbook

Job description

Availability required for weekends, public holidays and our upcoming peak holiday period

About Us

The team at Tasman Holiday Parks has always worked with one clear goal in mind – to create timeless holiday experiences in places of vibrant natural beauty. We are the fastest growing owner, developer and operator of holiday parks across Australia and New Zealand. As the first holiday park network to span both countries, our vision is to create timeless places where people trapped in the busyness of life can escape to freedom.

Our Tasman Promise is to provide holiday parks which are safe, clean and friendly, fully planned and where our guests can create beautiful moments. We are committed to offering timeless holiday parks within inspirational locations and with a rapidly expanding portfolio, we welcome more than 500,000 guests each year across 50+ iconic locations.

About the Role

We’re looking for a welcoming, customer-focused Receptionist to join our front office team on a casual basis at our vibrant Tasman Holiday Parks - Rowes Bay.

In this role, you’ll be the first smiling face our guests meet, assisting with check-ins, reservations, and providing helpful local information to ensure every stay is memorable.

You will be responsible for delivering a range of front-line reception services and ensuring that all enquiries, bookings, reservations and face-to-face interactions with customers are carried out effectively and courteously.

What We’re Looking For

• Experience in (or the ability to quickly master) booking systems - Newbook would be extremely advantageous
• Ability to establish and maintain strong and meaningful relationships with our guests and residents
• Flexibility to work weekends and peak holiday periods is a must
• A friendly and helpful manner to deliver a high level of customer service
• Willingness to be a team player and help in different departments
• This casual role requires flexibility to work weekends, public holidays, school holidays, and other peak trading periods.

Why Join Us?

Wherever we may be, one thing unifies Tasman Holiday Parks. It is our commitment to delivering our Tasman Promise. You will be joining a growing, driven and passionate team who value input and feedback from our team members.

We offer:

• Ongoing opportunities for growth and professional development
• Extensive benefits program including rewards, paid parental leave and volunteer leave
• Generous accommodation discounts – across both NZ and AUS!
• The ability to be part of a successful and rapidly growing company
• Access to our Employee Assistance Program for you and your family

We recognise that neurodiversity is critical to a healthy, successful workplace. Our role is to uncover and advocate strengths via a psychologically safe recruitment experience. So, if a typical recruitment process doesn’t bring out your best, let us know by emailing ***********@tasmanholidayparks.com. We want you to shine, not shy away.

Tasman Holiday Parks is an equal opportunity employer.We celebrate diversity and are committed to creating an inclusive environment for all team members.