Casual Guest Service Agent

The Gibraltar Bowral; Bowral; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Casual role

Southern Highlands location

Skill development

Varied days

Friendly team

Event hours

Job summary

The Gibraltar Bowral Hotel in Bowral, NSW, is seeking a Casual Guest Services Agent who genuinely enjoys people and creating memorable experiences. Working in our Front Office team, you will welcome guests, assist with arrivals and enquiries, and help ensure every stay is warm and personal.

We value personality and attitude as much as experience, offering a friendly, supportive team, a rotating roster including weekends, and opportunities to develop hospitality skills in the Southern Highlands.

Qualifications

• Genuine enjoyment of helping people and creating a welcoming atmosphere.
• Warm, friendly, engaging personality with strong interpersonal skills.
• Ability to communicate clearly with guests and colleagues.
• Reliability, responsibility, and willingness to be involved in team tasks.
• Willingness to learn and develop hospitality skills.

Responsibilities

• Welcome guests warmly and create a positive first impression.
• Assist with arrivals, departures and general Front Office duties.
• Provide friendly and helpful service throughout the guest's stay.
• Respond to guest enquiries and requests in a professional manner.
• Help guests with information about the hotel, Bowral and the Southern Highlands.
• Maintain a welcoming and well-presented Reception area.
• Assist with luggage and other guest requests as needed.
• Coordinate with Housekeeping and other departments to meet guest needs.
• Handle guest concerns professionally and escalate when required.
• Assist with reservations, payments and other basic Front Office administration.
• Maintain high presentation and professional standards at all times.
• Be flexible and willing to help wherever needed to ensure a great guest experience.

Skills

Guest service

Hospitality mindset

Communication

Teamwork

Positive attitude

Job description

The Gibraltar Bowral Hotel | Bowral, NSW

Casual Guest Services Agent

About The Gibraltar Bowral Hotel

The Gibraltar Bowral Hotel is a premium boutique hotel in the heart of Bowral, offering guests a relaxed and memorable Southern Highlands experience. Combining stylish accommodation, dining, events and warm, personalised hospitality, The Gibraltar is a destination where guests come to stay, celebrate, connect and enjoy everything the region has to offer. Our focus is simple — creating genuine experiences and making every guest feel welcomed, valued and well looked after.

About the Role

At The Gibraltar Bowral Hotel, we believe great hospitality starts with great people.

We are looking for a Casual Guest Services Agent who genuinely enjoys people, takes pride in creating memorable experiences and understands that the little things can make a big difference to a guest's stay.

This is a role for someone who naturally makes people feel welcome. Someone who enjoys having a conversation with a guest, is happy to lend a hand and gets genuine satisfaction from helping people have a great experience.

Working as part of our Front Office team, you will be one of the friendly faces our guests interact with throughout their stay. From welcoming guests on arrival to helping with enquiries and ensuring they have everything they need, you will play an important role in creating the warm and personal experience The Gibraltar is known for.

Key Responsibilities

• Welcome guests warmly and create a positive first impression.
• Assist with guest arrivals, departures and general Front Office duties.
• Provide friendly and helpful service throughout the guest's stay.
• Respond to guest enquiries and requests in a professional and personable manner.
• Assist guests with information about the hotel, Bowral and the Southern Highlands.
• Help ensure guest areas and the Reception environment are welcoming and well presented.
• Assist with luggage and other guest requests when required.
• Communicate with Housekeeping and other hotel departments to help ensure guest needs are met.
• Handle guest concerns professionally and seek assistance from senior team members when required.
• Assist with reservations, payments and other basic Front Office administration.
• Maintain a high standard of presentation and professionalism at all times.
• Be willing to help wherever needed to ensure our guests have a great experience.

About You

We are looking for a personality, not just a résumé.

You may have previous hotel or Front Office experience, or you may be someone with hospitality, retail, customer service or other people-focused experience who is looking to develop your career in hotels.

Most importantly, you will:

• Genuinely enjoy helping people and making them feel welcome.
• Have a warm, friendly and engaging personality.
• Enjoy talking to people and creating genuine connections.
• Have a positive and can-do attitude.
• Be reliable, responsible and willing to get involved.
• Take pride in providing great customer service.
• Be confident communicating with guests and colleagues.
• Stay calm and professional when things get busy.
• Be comfortable working as part of a team.
• Be well presented and take pride in your appearance.
• Be willing to learn and develop your hospitality skills.
• Have a flexible approach and be happy to work across a rotating roster, including weekends and public holidays.

Previous hotel or Front Office experience is an advantage, but personality, attitude and a genuine passion for hospitality are more important to us.

What Success Looks Like

For us, success is simple.

Guests feel welcome. Guests feel looked after. The team works together.

You’ll know you’ve done a great job when guests leave with a smile and remember the people who made their stay special.

What We Offer

• A casual position within a friendly and supportive hotel team.
• The opportunity to work at The Gibraltar Bowral Hotel in the beautiful Southern Highlands.
• The chance to develop your hospitality and Front Office skills.
• A varied role where no two days are exactly the same.
• The opportunity to work alongside an experienced and passionate hospitality team.
• Opportunities for additional hours during busy periods and special events.

Interested?

If you are someone who genuinely enjoys people, loves hospitality and gets satisfaction from making guests feel welcome, we'd love to hear from you.

You don’t need to have the perfect hospitality résumé. You do need to have the right attitude, personality and willingness to learn.

If you are friendly, reliable, positive and ready to be part of a team that cares about creating great guest experiences, we'd love to meet you.

The Gibraltar Bowral Hotel is a premium boutique hotel in the heart of Bowral, offering guests a relaxed and memorable Southern Highlands experience. Combining stylish accommodation, dining, events and warm, personalised hospitality, The Gibraltar is a destination where guests come to stay, celebrate, connect and enjoy everything the region has to offer. Our focus is simple — creating genuine experiences and making every guest feel welcomed, valued and well looked after.

Benefits

• A casual position within a friendly and supportive hotel team.
• The opportunity to work at The Gibraltar Bowral Hotel in the beautiful Southern Highlands.
• The chance to develop your hospitality and Front Office skills.
• A varied role where no two days are exactly the same.
• The opportunity to work alongside an experienced and passionate hospitality team.
• Opportunities for additional hours during busy periods and special events.