Member Experience Specialist

Belgravia Health & Leisure Group Pty Ltd; Torquay; On-site; AUD 42,000 - 56,000; Part time

Job summary

Belgravia Leisure is seeking a friendly Customer Service Officer for our VIC venue. You will greet members and guests, provide accurate information, and help new members join as ongoing subscriptions. You’ll conduct tours, process memberships, and maintain data with accuracy while upholding our values.

Weekend availability is required. Experience in hospitality or leisure is valued; strong communication and a welcoming attitude are essential to create a positive guest experience.

Qualifications

• Weekend availability is required.
• Experience in customer service preferred.
• Able to build rapport with a diverse range of people.

Responsibilities

• Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
• Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
• Conduct tours of the centre with the outcome to turn a prospective member to an ongoing subscription
• Process memberships and data entry in line with company processes and policy
• Possess a current and informed knowledge of all centre services and activities
• Apply sound cash handling principles and use of Point of Sale (POS) systems
• To demonstrate behaviours that are consistent with the Belgravia Leisure C.L.E.A.R Values

Skills

Customer service

Communication skills

Cash handling

POS systems

Membership sales

Data entry

Tools

POS software

Job description

Belgravia Leisure is seeking a friendly Customer Service Officer for our VIC venue. You will greet members and guests, provide accurate information, and help new members join as ongoing subscriptions. You’ll conduct tours, process memberships, and maintain data with accuracy while upholding our values.

Weekend availability is required. Experience in hospitality or leisure is valued; strong communication and a welcoming attitude are essential to create a positive guest experience.