Customer Services Officer

Belgravia Group; Sydney; On-site; AUD 30,000 - 41,000; Part time

Job summary

Belgravia Leisure is seeking passionate, friendly people to delight our members and visitors, and to leave lasting positive impressions across our centres. You will be the face of the centre, providing information and assisting prospective members to join the facility with an excellent guest experience.

As a Customer Service Officer you will handle tours, memberships, data entry, and cash handling while using POS systems.

Qualifications

• Experience working in a team to achieve targets.
• Strong communication skills and ability to build rapport with a diverse range of people.
• Previous customer service experience is valued.

Responsibilities

• Provide exceptional guest experience in person and over the phone to existing and prospective members and guests.
• Provide relevant, accurate information to prospective members and handle enquiries per company processes.
• Conduct tours of the centre to convert prospective members to subscriptions.
• Process memberships and data entry in line with company policies.
• Maintain up-to-date knowledge of centre services and activities.

Skills

Team collaboration

Communication skills

Customer service

Negotiation

Tools

POS systems

Job description

• Great career paths and development with an entrepreneurial organisation
• Casual positions available
• Enjoy a great work / life balance withmornings, evenings and weekend shifts
• Future growth opportunities within Belgravia Leisure

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions!

The Role

OurCustomer Service Officersput the customer at the centre of everything we do by providing the right information the first time every time. Our passionate team members are the face of the centre and provide existing centre users with an excellent experience whilst being responsible for helping prospective members join the facility on ongoing memberships.

Key accountabilities include:

• Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
• Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
• Conduct tours of the centre with the outcome to turn a prospective member to an ongoing subscription
• Process memberships and data entry in line with company processes and policy
• Possess a current and informed knowledge of all centre services and activities
• Apply sound cash handling principles and use of Point of Sale (POS) systems
• To demonstrate behaviours that are consistent with the Belgravia Leisure C.L.E.A.R Values

About You

• With a flair and ability to positively influence and negotiate win-win outcomes, you lead by example.
• You have experience working in a team to achieve collective and individual targets.
• You possess strong communication skills and can build rapport and positive relationships with a diverse range of people.
• You possess values such as integrity, excellence, courage, openness, respect leadership and accountability.
• The successful candidate must be available to work weekends.

Previous industry experience is highly regarded!

The Company

Belgravia Leisureis part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We are committed to providing a child safe environment. Please refer to ourchild safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

https://belgraviagroup.com.au/childsafe#statement