Receptionist

G'Day Group; Tablelands Regional; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Discounted accommodation at over 300 G

G’day Rewards Partner discounts

Service recognition awards

Employee Assistance Program

Internal promotions and opportunities

Job summary

G’day Group is seeking a Front Office Receptionist at a picturesque Queensland park. You will welcome guests, process check-ins/outs, and manage reservations using RMS, while coordinating with housekeeping and providing local area information.

Ideal candidates have hospitality front office experience, strong communication, and a flexible attitude to weekends and evenings. This role is based on-site with benefits outlined by the park network.

Qualifications

• Previous Front Office experience in hospitality.
• Deliver exceptional guest experiences.
• Proficient with RMS or similar booking system.
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organisational skills and attention to detail.
• Flexible to work weekends, holidays, evenings.
• Current driver's license required.

Responsibilities

• Provide high standard of customer service.
• Process guest check-ins and check-outs.
• Use the park booking system to make reservations and manage accounts.
• Coordinate with Housekeeping to track readiness of accommodation.
• Supply guests information regarding property and local areas of interest.
• Complete the day-to-day office administration.
• Maintain excellent relationships with park teams, residents and guests.

Skills

Front office experience

Guest service excellence

Communication skills

Cash handling

Organisation

Driver's license

Flexibility

Weekend/evening shifts

Tools

RMS booking system

Job description

Job Description

Live and work in a beautiful part of Australia at Lake Tinaroo, Be part of a small, fantastic team. RMS experience highly rated. Check in and check out of guest, take reservations. Liaise with guest and enjoy what far north Queensland tablelands has to offer.

About Us

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2500 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

The Role

We are seeking a Front Office Receptionist to be the welcoming face of our park. Your duties include but are not limited to:

• Providing a high standard of customer service
• Processing guest check-ins and outs
• Accurately using the park booking system to make reservations and manage accounts
• Coordinate with the Housekeeping team to track readiness of accommodation
• Supply guests information regarding property and local areas of interest
• Completing the day-to-day office administration
• Maintain excellent relationships with the park teams, residents and guests

What we look for

To be successful in this role you will have:

• Previous Front Office experience within the hospitality industry
• Passionate about delivering exceptional Guest experience
• Proficient computer skills, including knowledge of RMS or comparable Reservation Booking System
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Enthusiastic and positive attitude.
• Flexibility to work weekends, public holidays, and evenings as needed.
• Current drivers licence essential

Benefits to You

• Discounted accommodation at over 300 G'day Group holiday parks nationally.
• Discounts with our G’day Rewards Partners
• Service recognition awards
• Access to Employee Assistance Program
• Internal promotions and opportunities

Before receiving a job offer, candidates must consent to a Federal Police Clearance.

This role may involve extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery.

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.