Guest Service Agent (Front Office): Darlington Beach Resort

Nrma; Coffs Harbour; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Flexibility & wellbeing

myNRMA Rewards

Referral bonus up to $2,000

Career growth

Job summary

NRMA Darlington Beach Holiday Resort, part of NRMA Parks & Resorts, seeks a guest‑facing team member to greet guests, manage check-in/check-out, and assist throughout the stay. The role offers a friendly, flexible environment with a 7‑day roster and 8am–6pm reception hours.

You’ll bring a welcoming presence, strong problem‑solving skills, and experience in Reception, Front Office, Administration, Sales or Customer Service. Hospitality experience is highly regarded.

Qualifications

• Experience in Reception, Front Office, Administration, Sales or Customer Service (hospitality experience highly regarded)
• Park Management System knowledge (Newbook and/or RMS preferred but not essential)
• A well-presented, friendly and welcoming approach

Responsibilities

• Greet guests genuinely and assist with check-in and check-out
• Ensure smooth guest experience for the duration of stay
• Support guests and teammates across a 7-day roster

Skills

Guest service

Hospitality experience

Multitasking

Problem solving

Front desk

Tools

Newbook

RMS

Job description

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.

Part of the trusted NRMA Group, a member‑owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

NRMA Darlington Beach Holiday Resort is a family‑friendly paradise just metres from the sparkling waters of Arrawarra Beach. Only 30 minutes from central Coffs Harbour. The resort features an in‑resort cafe/restaurant, resort pool and kids splash pad along with group and conference facilities.

Job Description

Create an impact and leave lasting impressions in this hands‑on, guest‑facing role.

Work, play and find your balance in a workplace where every day feels like a holiday.

What you’ll do:

In this casual role, you’ll delight our guests with your warm smile, upbeat personality and ability to think on your feet. You’ll ensure every guest is greeted genuinely, checked‑in and checked‑out efficiently, and supported throughout their stay.

Our team works across a 7‑day roster, with Reception open between 8am and 6pm. Approx. 20–30 hours per week available.

What you’ll bring:

• A well‑presented, friendly and welcoming approach
• Passion and enthusiasm, with a drive to be the best version of yourself
• Strong problem‑solving skills and the ability to multitask while supporting guests and teammates
• Experience in Reception, Front Office, Administration, Sales or Customer Service (hospitality experience highly regarded)
• Park Management System knowledge (Newbook and/or RMS preferred but not essential)

What’s in it for you?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility and well‑being benefits to balance all of life's priorities
• Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Employee referral program where you may be eligible for a referral bonus of up to $2,000
• Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre‑employment checks.