Guest Experience Specialist - Casual, Park & Activities

Ingenia Holidays; Bermagui; Hybrid; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Staff discounts

Employee rewards

Flexible schedules

Job summary

Ingenia Holidays Bermagui is seeking a Casual Guest Experience Officer to welcome guests, assist with check-in and provide information about the park, local area, and activities. You’ll help ensure smooth arrivals, promote our destinations, and capture guest details to tailor stays.

In this role you’ll organise engaging activities within budget, maintain a tidy environment, support safety and policy compliance, and contribute to high guest satisfaction scores while enjoying flexible shifts and

Qualifications

• Experience in hospitality or tourism preferred.
• Must have a valid Working with Children Check.
• Current automatic driver's license required.
• Commitment to delivering warm, guest-focused service.

Responsibilities

• Welcome guests warmly, provide information about the park/resort, local area, amenities, and activities, ensuring a smooth check-in and check-out experience.
• Convert walk-in bookings, promote other Ingenia Holidays destinations, and upsell suitable products while following reservation policies and capturing guest details.
• Coordinate and deliver engaging holiday activities within budget, maintain a safe and tidy environment, and encourage guest participation.
• Maintain high standards of presentation, follow sales and service procedures, and work towards achieving customer satisfaction goals like Net Promoter Score (NPS).
• Support caretaking duties as needed, including site cleanliness, after-hours guest assistance, and monitoring compliance with site rules

Skills

Hospitality experience

Customer service

Attention to detail

Team player

Empathy and communication

Driver's license

Working with Children Check

MS Office

Newbook booking system

Tools

Microsoft Office

Newbook booking system

Job description

Ingenia Holidays Bermagui is seeking a Casual Guest Experience Officer to welcome guests, assist with check-in and provide information about the park, local area, and activities. You’ll help ensure smooth arrivals, promote our destinations, and capture guest details to tailor stays.

In this role you’ll organise engaging activities within budget, maintain a tidy environment, support safety and policy compliance, and contribute to high guest satisfaction scores while enjoying flexible shifts and