Guest Experience Specialist - Flexible Hours & Discounts

Ingenia Communities Group; Queenscliff; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Staff discounts on Ingenia Holiday PAr

Employee referral, employee of the etc

Flexible work schedules

Retailer discounts

Job summary

Ingenia Communities Group is seeking a Casual Guest Experience Officer for our Queenscliff Beacon Holidays site. You will greet guests, share local information, assist with check-in/out, and promote other Ingenia destinations to boost bookings.

You’ll help run engaging activities, maintain a welcoming environment, and support site operations while delivering memorable guest experiences across a relaxed coastal setting.

Qualifications

• Experience in hospitality or tourism, or enthusiasm to learn in a guest-focused role.
• Excellent customer service and guest interaction skills.
• Comfort with Microsoft Office and booking systems like Newbook.
• Valid Working with Children Check and driver’s license.

Responsibilities

• Welcome guests warmly, provide information about the park/resort, local area, amenities, and activities, ensuring a smooth check-in and check-out experience.
• Convert walk-in bookings, promote other Ingenia Holidays destinations, and upsell suitable products while following reservation policies and capturing guest details.
• Coordinate and deliver engaging holiday activities within budget, maintain a safe and tidy environment, and encourage guest participation.
• Maintain high standards of presentation, follow sales and service procedures, and work towards achieving customer satisfaction goals like Net Promoter Score (NPS).
• Support caretaking duties as needed, including site cleanliness, after-hours guest assistance, and monitoring compliance with site rules

Skills

Hospitality / Tourism experience

Customer service

Attention to detail

Empathy and communication

Team collaboration

Tools

Microsoft Office

Newbook booking system

Job description

Ingenia Communities Group is seeking a Casual Guest Experience Officer for our Queenscliff Beacon Holidays site. You will greet guests, share local information, assist with check-in/out, and promote other Ingenia destinations to boost bookings.

You’ll help run engaging activities, maintain a welcoming environment, and support site operations while delivering memorable guest experiences across a relaxed coastal setting.