Casual Beachfront Guest Experience Specialist

Ingenia Communities Group; Berringer; On-site; AUD 34,000 - 44,000; Part time

Job summary

Ingenia Communities Group is seeking a Casual Guest Experience Officer for the Merry Beach Holidays site. You will be the welcoming face, helping guests with park information, activities, and local area details to ensure memorable stays.

Responsibilities include handling check-ins, upselling appropriate products, coordinating activities within budget, and maintaining a safe, clean environment while delivering excellent service.

Qualifications

• Experience in hospitality or tourism is preferred.
• Strong customer service and communication skills are required.
• Comfort with booking systems or tech-enabled environments.

Responsibilities

• Welcome guests, provide park/resort information, and manage check-in/check-out smoothly.
• Convert walk-in bookings, promote destinations, and upsell suitable products while following policies.
• Coordinate and deliver engaging holiday activities within budget and ensure a safe, tidy environment.
• Maintain high presentation standards and support sales/service procedures to achieve customer satisfaction (NPS).
• Support caretaking duties, including site cleanliness, after-hours guest assistance, and compliance with site rules.

Skills

Customer service

Hospitality experience

Attention to detail

Microsoft Office

Booking systems

Tools

Microsoft Office

Newbook booking system

Job description

Ingenia Communities Group is seeking a Casual Guest Experience Officer for the Merry Beach Holidays site. You will be the welcoming face, helping guests with park information, activities, and local area details to ensure memorable stays.

Responsibilities include handling check-ins, upselling appropriate products, coordinating activities within budget, and maintaining a safe, clean environment while delivering excellent service.