Guest Experience & Housekeeping Champion (Casual)

Ingenia Communities; Townsville City; On-site; AUD 40,000 - 52,000; Part time

Benefits offered by this job

Staff discounts on Ingenia Holiday Par

Employee rewards program

Flexible work schedules

Job summary

Ingenia Communities at Townsville Holidays is seeking a Casual Guest Experience Officer with housekeeping duties to warmly welcome guests, manage check-in/check-out, and promote park facilities.

You will support reservations, run engaging activities within budget, keep spaces clean and inviting, and contribute to a friendly, safety-focused team. If you’re energetic, customer‑focused, and familiar with booking systems like Newbook and MS Office, join us for a tropical getaway experience.

Qualifications

• You’re passionate about creating warm, memorable guest experiences through genuine customer service.
• You have experience in hospitality, tourism, accommodation, housekeeping, or a similar guest-focused environment, or you’re enthusiastic about building your skills.
• You’re confident using Microsoft Office and booking systems like Newbook, or you’re eager to learn and grow in a tech-enabled environment.
• You’re organised, reliable, and comfortable working both independently and as part of a fun, supportive team.
• You bring empathy, clear communication, strong attention to detail, and pride in keeping spaces clean, welcoming, and well presented.
• You’re ready to roll up your sleeves, stay active, and enjoy a varied role that combines front-of-house service with hands-on housekeeping support.

Responsibilities

• Welcome guests warmly, provide information about the park, local area, amenities, and activities, and ensure a smooth check-in and check-out experience.
• Convert walk-in bookings, promote other Ingenia Holidays destinations, upsell suitable products, follow reservation policies, and capture guest details accurately.
• Coordinate and deliver engaging holiday activities within budget, maintain a safe and tidy environment, and encourage guest participation.
• Maintain high standards of presentation, follow sales and service procedures, and work towards customer satisfaction goals such as Net Promoter Score (NPS).
• Support caretaking duties as needed, including site cleanliness, after-hours guest assistance, and monitoring compliance with site rules.
• Assist with housekeeping tasks, helping keep rooms, amenities, common areas, and guest spaces stocked, fresh, clean, and ready for memorable stays.
• Take pride in creating welcoming spaces that delight guests and residents, while contributing to a supportive, fun, and safety-focused team.

Skills

Hospitality experience

Customer service

Housekeeping

Microsoft Office

Booking systems

Tools

Newbook

Microsoft Office

Job description

At Ingenia, we’re not just building communities, we’re creating places where people truly belong. From unforgettable holidays to vibrant rental living and affordable housing, we’re all about making life better, brighter, and more connected.

We’re a passionate bunch who care deeply, work boldly, and support each other every step of the way to create moments that matter. If you’re ready to work in a place that values your ideas and celebrates your wins, we’d love to welcome you to the team.

We’re on the lookout for a Casual Guest Experience Officer with Housekeeping duties to join our team at our Townsville Holidays site.

Reporting to the Park Manager, you’ll play a key role as the welcoming face of the park, helping deliver exceptional guest and resident experiences through warm service, smooth reservations support, engaging activities, and friendly day-to-day assistance. As part of this varied role, you’ll also support housekeeping tasks to help keep our accommodation, amenities, and shared spaces clean, safe, and inviting.

Townsville Holidays offers a relaxed tropical getaway experience, with great facilities and easy access to North Queensland's attractions.

Why You’ll Love Life at Ingenia

We believe work should be rewarding, flexible, and full of perks:

• Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%
• Employee referral, employee of the month, and employee of the year rewards
• Flexible work schedules to suit your lifestyle

In this Role, You’ll

• Welcome guests warmly, provide information about the park, local area, amenities, and activities, and ensure a smooth check-in and check-out experience.
• Convert walk-in bookings, promote other Ingenia Holidays destinations, upsell suitable products, follow reservation policies, and capture guest details accurately.
• Coordinate and deliver engaging holiday activities within budget, maintain a safe and tidy environment, and encourage guest participation.
• Maintain high standards of presentation, follow sales and service procedures, and work towards customer satisfaction goals such as Net Promoter Score (NPS).
• Support caretaking duties as needed, including site cleanliness, after-hours guest assistance, and monitoring compliance with site rules.
• Assist with housekeeping tasks, helping keep rooms, amenities, common areas, and guest spaces stocked, fresh, clean, and ready for memorable stays.
• Take pride in creating welcoming spaces that delight guests and residents, while contributing to a supportive, fun, and safety-focused team.

You’re Likely a Match If You

• You’re passionate about creating warm, memorable guest experiences through genuine customer service.
• You have experience in hospitality, tourism, accommodation, housekeeping, or a similar guest-focused environment, or you’re enthusiastic about building your skills.
• You’re confident using Microsoft Office and booking systems like Newbook, or you’re eager to learn and grow in a tech-enabled environment.
• You’re organised, reliable, and comfortable working both independently and as part of a fun, supportive team.
• You bring empathy, clear communication, strong attention to detail, and pride in keeping spaces clean, welcoming, and well presented.
• You’re ready to roll up your sleeves, stay active, and enjoy a varied role that combines front-of-house service with hands-on housekeeping support.

You’re someone who brings energy, ideas, and a genuine passion for making a difference. You love working with people, solving problems, and creating moments that matter.

Our Recruitment Process

We keep things simple and supportive:

• Apply via our website; no cover letter needed
• Quick phone chat and interview with your future manager
• Background checks
• Offer and onboarding; welcome aboard!

All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.

Let’s Create Amazing Experiences Together

Ready to do what matters, and know you matter? Join us and help bring great experiences to life, starting with you.

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