Casual Coastal Guest Experience Specialist

Ingenia Communities Group; Wonboyn North; Hybrid; AUD 40,000 - 55,000; Full time

Benefits offered by this job

Staff discounts

Employee referrals

Employee of the month rewards

Employee of the year rewards

Flexible schedules

Job summary

Ingenia Communities Group is seeking a Casual Guest Experience Officer at our Eden Beachfront site. You will warmly welcome guests, provide park information, and assist with check-in/out while promoting our destinations and products.

You’ll coordinate activities, maintain presentation standards, and help with caretaking duties. A driver’s license and comfort with booking systems are preferred for success.

Qualifications

• Experience in hospitality or tourism roles is preferred.
• Strong customer service mindset and communication skills.
• Able to work flexibly in a casual role and adapt to shifts.

Responsibilities

• Welcome guests warmly and provide park/resort information, ensuring smooth check-in/out.
• Convert walk-ins, upsell suitable products, and capture guest details per policies.
• Coordinate and deliver engaging activities within budget and ensure guest participation.
• Maintain high standards of presentation and follow sales/service procedures toward high NPS.
• Assist with caretaking duties, site cleanliness, after-hours support, and rule compliance.

Skills

Hospitality experience

Customer service

Empathy

Attention to detail

Driver's license

Tools

Microsoft Office

Newbook

Job description

Ingenia Communities Group is seeking a Casual Guest Experience Officer at our Eden Beachfront site. You will warmly welcome guests, provide park information, and assist with check-in/out while promoting our destinations and products.

You’ll coordinate activities, maintain presentation standards, and help with caretaking duties. A driver’s license and comfort with booking systems are preferred for success.