Casual Guest Service Agent - Front Desk with Global Perks

Oaks Hotels, Resorts & Suites; Sunshine Coast Regional; On-site; AUD 48,000 - 67,000; Part time

Benefits offered by this job

Hotel deals

Global perks

Retail discounts

Wellness program

Job summary

Oaks Sunshine Coast Seaforth Resort is seeking a casual Guest Service Agent who is passionate about delivering excellent customer service. You will welcome guests, guide them through check-ins and check-outs, and offer insights on local attractions to ensure memorable stays.

Responsibilities include handling reservations, communicating across touchpoints, and providing personalised recommendations to enhance guest experiences.

Qualifications

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums.
• Consistently delivers an exceptional standard of service with a proactive approach to addressing guest needs.
• Passionate about creating positive guest experiences with attentive service and issue resolution.
• Maintains a polished, professional presentation reflecting organisational standards.

Responsibilities

• Provide a warm and friendly reception to guests on arrival, ensuring a smooth and efficient check-in.
• Maintain clear, courteous communication with guests, colleagues, and stakeholders across channels.
• Oversee accurate processing of guest reservations, updates, and special requests in the PMS.
• Act as a primary contact for guests during their stay, offering prompt assistance and personalised recommendations.

Skills

Hospitality experience

Customer service

Communication skills

Shift flexibility

Weekend availability

Job description

Oaks Sunshine Coast Seaforth Resort is seeking a casual Guest Service Agent who is passionate about delivering excellent customer service. You will welcome guests, guide them through check-ins and check-outs, and offer insights on local attractions to ensure memorable stays.

Responsibilities include handling reservations, communicating across touchpoints, and providing personalised recommendations to enhance guest experiences.