Casual Guest Service Agent – Perth

MH Management (VIC) Pty Ltd; Western Australia; On-site; AUD 48,000 - 67,000; Part time

Benefits offered by this job

Career growth

Hotel deals

Global perks

Retail discounts

Experiences

Health & banking benefits

Parental leave

Wellness support

Job summary

Oaks Perth Hotel in Western Australia is seeking a casual Guest Service Agent who delivers outstanding hospitality and guest service with a warm, professional demeanor.

You will guide guests through check-in and check-out, provide local recommendations, and handle reservations across multiple channels while maintaining a high standard of service. Weekend and shift flexibility are required.

Qualifications

• Experience in hotel, hospitality, or customer-facing roles.
• Ability to communicate clearly across channels.
• Willingness to work weekends and various shifts.

Responsibilities

• Provide a warm reception and a smooth check-in/out experience.
• Assist guests with inquiries, bookings and local information.
• Coordinate reservations and use property management systems.
• Offer personalised recommendations to enhance guest stay.
• Maintain professional communication across in-person, phone and email channels.

Skills

Hospitality experience

Customer service

Clear communication

Professional conduct

Shift flexibility

Job description

Oaks Perth Hotel in Western Australia is seeking a casual Guest Service Agent who delivers outstanding hospitality and guest service with a warm, professional demeanor.

You will guide guests through check-in and check-out, provide local recommendations, and handle reservations across multiple channels while maintaining a high standard of service. Weekend and shift flexibility are required.