Casual Front Office Reception

The Lurline Group; Sydney; Vor Ort; AUD 34.000 - 44.000; Teilzeit

Benefits dieser Stelle

Casual position

Flexible schedule

Supportive team

Zusammenfassung

The Lurline Group is seeking a Casual Front Office Reception to join our Potts Point and Randwick hotels in NSW. You will be the first point of contact for guests, delivering warm welcomes, handling check-in/check-out, and assisting with reservations and inquiries.

This casual role offers flexible hours, weekend and public holiday shifts, and opportunities to develop in a supportive team. You should have strong communication, good organisational skills, and a professional presence to uphold our

Qualifikationen

• Excellent communication and interpersonal skills with guests
• Strong organisational abilities and attention to detail

Aufgaben

• Greet guests warmly on arrival
• Manage check-in and check-out efficiently
• Respond to guest enquiries promptly
• Process bookings, payments and admin tasks accurately
• Maintain accurate guest records and stay details
• Coordinate with other departments to meet guest needs
• Provide local information on attractions, dining and services
• Handle concerns and complaints professionally
• Support front desk with general administrative duties
• Keep front desk clean, organised and welcoming

Kenntnisse

Communication

Customer service

Organisation

Professional appearance

Calm under pressure

Flexibility

Reliability & punctuality

Jobbeschreibung

About the role

We are seeking a Casual Front Office Reception to join The Lurline team in Potts Point and Randwick hotels, NSW. This is a casual position offering flexibility whilst providing an essential service to our guests. As a Front Office Reception team member, you will be the first point of contact for our guests, creating positive first impressions and ensuring a warm welcome to our establishment. This role is fundamental to delivering exceptional guest experiences and maintaining the professional standards that define The Lurline.

What you’ll be doing

• Greeting guests with warmth and professionalism as they arrive at the property
• Managing check-in and check-out procedures efficiently and accuratelyResponding to guest enquiries and requests in a timely and helpful manner
• Processing bookings, payments and administrative tasks with attention to detail
• Maintaining accurate records of guest information and stay details
• Coordinating with other departments to ensure guest requirements are met
• Providing information about local attractions, dining and services available in the area
• Handling guest concerns and complaints with empathy and professionalism
• Assisting with general administrative duties as required
• Contributing to maintaining a clean, organised and welcoming front desk environment

What we’re looking for

• Excellent communication and interpersonal skills with the ability to engage positively with diverse guests
• Strong organisational abilities and attention to detail
• Proficiency with computer systems and basic software applications
• Professional appearance and demeanour at all times
• Ability to remain calm and courteous when handling challenging situations
• Flexibility to work varied shifts including weekends and public holidays as required for casual employment
• Experience in hospitality, front office or customer service roles is highly desirable
• Reliability and punctuality in meeting rostered commitments

What we offer

Working at for Lurline Group means joining a team dedicated to providing outstanding hospitality experiences. We value our casual team members and offer the flexibility that casual employment provides, allowing you to balance work with other commitments. Our team environment is supportive and collaborative, providing opportunities to develop your skills in the hospitality industry. We are committed to creating a workplace where all team members feel valued and respected.

About us

Lurline Group is a distinguished hospitality establishments with location in Potts Point and Randwick areas, NSW. We are committed to delivering exceptional service and creating memorable experiences for our guests. Our team is passionate about hospitality and dedicated to maintaining high standards of professionalism and warmth in everything we do. We pride ourselves on our welcoming atmosphere and our reputation for quality service within the Sydney hospitality landscape.