Receptionist

The Royal Sydney Golf Club; Woollahra Municipal Council; On-site; AUD 33,000 - 45,000; Part time

Benefits offered by this job

Learning & Development opportunities

Staff wellbeing program

Daily staff meals

Uniforms

Staff discounts

Free parking

Public transport access

Job summary

The Royal Sydney Golf Club in Rose Bay is seeking a friendly part-time Receptionist to welcome members and guests and coordinate bookings. Reporting to the Clubhouse Operations Manager, you will deliver a seamless service experience across front desk, dining, accommodation and events.

This role offers 20-25 hours per week, with shifts from early morning to late evening on a rotating roster. Ideal candidates will have at least one year of reception or admin experience, excellent communication,

Qualifications

• Minimum 1-year experience in a Reception or admin related role.
• Demonstrated passion for customer service and guest experience.
• Strong organisational and communication skills; able to stay composed.

Responsibilities

• Deliver the highest standard of service to members and guests.
• Ensure club rules and dress regulations are adhered to.
• Assist members and guests with enquiries in a professional manner.
• Organise bookings for accommodation, dining, and events.
• Perform check-ins and check-outs for accommodation.
• Remain up to date with meetings, fixtures and events.
• Arrange taxis/UBERs as required.
• Assist with purchases in the reception areas.

Skills

Customer service mindset

Organisational skills

Verbal and written communication

Professional demeanor under pressure

Team player

Education

1 year experience in reception/admin

Tools

Microsoft Word/Excel/Outlook

Job description

Royal Sydney

Set in the beautiful location of Rose Bay, Royal Sydney, one of Australia’s premier private members’ clubs combines tradition with a modern approach to hospitality. With world-class facilities the Club is recognized nationally and internationally for its sporting and hospitality excellence.

The role:

Reporting into the Clubhouse Operations Manager you will be the hub of information, responsible for creating a seamless member & guest experience and delivering exceptional service levels.

This is a part-time role offering 20-25 hours a week, requiring availability to work during the week, weekends and on public holidays (rotating roster) with shifts ranging between5.30am starts to 9.30pm finishes.

Key tasks include:

• Deliver the highest standard of service to members and guests.
• Ensure the Club’s rules and regulations are adhered to including enforcing the dress regulations.
• Assist members and guests with all enquiries in a professional and timely manner.
• Organise bookings for accommodation, confirming requests prior to check in.
• Perform check-ins and outs for accommodation.
• Organise bookings for Dining Room/Club Bar.
• Remain up to date at all times with the day’s meetings, fixtures and upcoming events in the Green Book.
• Order taxis/ubers for members and guests as required.
• Assist members and guests with purchases in the Cellar Door, and other Reception based retail initiatives.

What does the Club need from me?

• Minimum 1-year experience in either a Reception or admin related role.
• Demonstrated passion for customer service.
• Strong organisational skills with the ability to remain composed under pressure.
• Excellent verbal and written communication skills, with the ability to build and maintain strong working relationships.
• Intermediate computer skills including word, excel and outlook programs.
• Valid NSW RSA.
• Working rights in Australia.

Why Choose Us?

We value the 'staff experience' and offer competitive benefits, including:

• Learning & Development opportunities
• Staff wellbeing program with fitness classes, golf lessons, and more.
• Daily staff meals, uniforms, and staff discounts (wine, retail, dry cleaning and more).
• Free street parking and easy access to public transport.
• The position pays $28.35 per hour plus penalty rates on weekends.

We foster an environment of belonging, celebrate diversity at the Club and make hiring decisions based on experience, skill and passion. We actively seek people who genuinely wish to have a positive impact on those around them.