Casual Front Desk Agent | Flexible Shifts, Warm Welcome

The Lurline Randwick; Bullatale; On-site; AUD 34,000 - 44,000; Part time

Job summary

The Lurline Randwick is seeking a Casual Front Office Receptionist for our Potts Point and Randwick hotels in NSW. You will be the first point of contact for guests, greeting them warmly and handling fast and accurate check-in/check-out processes.

This casual role offers flexibility to balance other commitments while delivering exceptional guest experiences and maintaining our high professional standards. Join a welcoming team that values guest satisfaction.

Qualifications

• Experience in hospitality or front office is highly desirable.
• Ability to work varied shifts, including weekends and public holidays.
• Strong communication and interpersonal skills.
• Reliable and punctual with roster commitments.

Responsibilities

• Greet guests warmly on arrival and manage check-in/check-out.
• Answer guest enquiries and fulfill requests promptly.
• Process bookings, payments and admin tasks.
• Maintain accurate guest records and stay details.
• Coordinate with departments to meet guest needs.
• Provide local area information and directions.
• Handle guest concerns with empathy and professionalism.
• Keep front desk clean and welcoming.

Skills

Communication skills

Organization

Customer service

Computer literacy

Professional appearance

Calm under pressure

Flexibility

Reliability

Tools

POS software

CRM systems

Job description

The Lurline Randwick is seeking a Casual Front Office Receptionist for our Potts Point and Randwick hotels in NSW. You will be the first point of contact for guests, greeting them warmly and handling fast and accurate check-in/check-out processes.

This casual role offers flexibility to balance other commitments while delivering exceptional guest experiences and maintaining our high professional standards. Join a welcoming team that values guest satisfaction.